@Alamak do you know if I can use the EU version in a US device?

DeLiYocoo wrote

I just bought an Archer C6. In the first week, it works fine and I'm satisfied with its performance and Wi-Fi range. I would say it's perfect at this price. But the situation becomes worse after one week. I found that the router will drop the internet connection every few days. I have to reboot it to get the internet back. It's very UNACCEPTABLE. I have to say it's a disaster for me when I’m playing games.

 

I check the router when this issue occurs, the LED turns red; I try the diagnose tools provided on the router, I cannot get a reply when I ping google.com.

 

I have called my Internet provided to check my line because I think it's their fault. No luck, the man from my ISP has come to my home and checked the line quality, the modem is OK and stable. He said it's the router and I should call tplink. Then I have to call tplink for help. Troubleshooting is not helpful after I talk with the first agent. He asked me to check the LED status, change DNS, reset router... Finally, the agent said he can do nothing to help me and I have to fight with their senior engineers. I decided to give them a last chance because I think this router is worth saving if they can fix my issue. The senior engineer asked for a remote assistant because they want to check my issue quickly. OK, that's what I want. He used a tool named Wireshark to capture some data and told me will contact me again.

 

Luckily, two days later, he came back to me and gave me a beta firmware. After testing the beta firmware for more than a month, the router remains working fine. The senior engineer is efficient and technical. I'm very happy about their service.

 

This is the explanation from the senior engineer, for who may get help from my case:

"We have found that the lease time of your IP address is 5 minutes, which means every 2.5 minutes the router will renew its IP address. The router may lose connection after frequent DHCP renew. This is a small probability event. However, renew time is too short and frequent, which makes it possible. We have fixed your issue with beta firmware. The official firmware will be ready in the future."

 

This is my story with this router. Thank you for your help, tplink.

@DeLiYocoo 

MrLemus wrote

@Alamak do you know if I can use the EU version in a US device?

@MrLemus 

I remember reading somewhere that EU and US firmwares and hardware are not compatiable with each other.

@DeLiYocoo I just purchased an Archer C6. In the principal week, it works fine and I'm happy with its presentation and Wi-Fi range. I would state it's ideal at this cost 

@DeLiYocoo, Even i am also facing the issue like getting the orange light frequently, having the same Archer C6 router, frequently the orange and green light is keep on changing. What is the solution for this issue? Can anybody advise on this pls?

DeLiYocoo wrote

I just bought an Archer C6. In the first week, it works fine and I'm satisfied with its performance and Wi-Fi range. I would say it's perfect at this price. But the situation becomes worse after one week. I found that the router will drop the internet connection every few days. I have to reboot it to get the internet back. It's very UNACCEPTABLE. I have to say it's a disaster for me when I’m playing games.

 

I check the router when this issue occurs, the LED turns red; I try the diagnose tools provided on the router, I cannot get a reply when I ping google.com.

 

I have called my Internet provided to check my line because I think it's their fault. No luck, the man from my ISP has come to my home and checked the line quality, the modem is OK and stable. He said it's the router and I should call tplink. Then I have to call tplink for help. Troubleshooting is not helpful after I talk with the first agent. He asked me to check the LED status, change DNS, reset router... Finally, the agent said he can do nothing to help me and I have to fight with their senior engineers. I decided to give them a last chance because I think this router is worth saving if they can fix my issue. The senior engineer asked for a remote assistant because they want to check my issue quickly. OK, that's what I want. He used a tool named Wireshark to capture some data and told me will contact me again.

 

Luckily, two days later, he came back to me and gave me a beta firmware. After testing the beta firmware for more than a month, the router remains working fine. The senior engineer is efficient and technical. I'm very happy about their service.

 

This is the explanation from the senior engineer, for who may get help from my case:

"We have found that the lease time of your IP address is 5 minutes, which means every 2.5 minutes the router will renew its IP address. The router may lose connection after frequent DHCP renew. This is a small probability event. However, renew time is too short and frequent, which makes it possible. We have fixed your issue with beta firmware. The official firmware will be ready in the future."

 

This is my story with this router. Thank you for your help, tplink.

My solution: I sent it to my retailer and got the money back.

I'm having disconnections with orange led, and in router's log I'm getting the following

What can be done???

@zodiaccc yes, after update this problem happened

@DeLiYocoo after the new firmware update 1.3.6 I'm facing speed related issue on 2.4hz and range