Archer AX6000 Firmware upgrade ruined everything. Cant go back?
Hi bought the Archer AX6000 and i was happy enough with it. NO real issues.
Yesterday I got an update for firmware, which i did using the Routers inbuilt tool.
Then the problems began.
I couldnt reconnect any of my Google Home speakers each complaining the Netowrk was in AP mode, which is clearly wasnt.
I factory reset the router and started from scratch which took a considerable ammount of time but i still cannot get the home network back to its pre Firmware upgrade state.
All day yesterday your support site was offline for me which is pretty unacceptable, there was no way i could get the old Firmware downloaded so....
I eventually gave up and today have downloaded the 2 previous official EU firmwares. 2020/02/12 and 2019/08/02.
Unzipped them and connected to the router via rj45 to flashback to the previous version... Its not the first time i do firmware i know what im doing.
AND... Nope it just says nope. cannot do it. It wont accept an older file?
Please i am so fed up with this damn router.
I thought id be upgrading to a decent wifi6 experaince with everything i need for the next 5 years but nope its a massive pain in the arse to be honest and im regrettting the purchase.
I cant even find patch notes on the firmware that got updated.... its like its a ghost release
PLEASE PLEASE
Help !
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
I would avoid it for sure. I'm not even using this router anymore. I've been using an ASUS that's light years ahead software wise and seems as fast even though the specs are not even close. The ax6000 is now my backup.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
@DKJr can you provide the download link?
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
Well, I took the leap to upgrade firmware, and... THUNK. Mine is in access point mode, and connected to DSL modem which acts as the main router, and it went from working ok (with occasional IP disconnects & reconnects) to basically junk now. All it does is the blue light spins around forever like its searching for connection, then it turns solid red like it found connection and has to initialize, but within 5 seconds it drops the connection again and blue light spins around & around.
Wondering if anyone might have any advice on this? If I can get it to just stop initializing, I know I'll be able to log in and do the firmware downgrade procedure, but this never ending cycle of searching for signal is maddening. I just simply cannot do anything with it now.
Any ideas?
- Copy Link
- Report Inappropriate Content
Ugh - I am sorry...
And now there is no damn way I am updating...maybe in January...but hell no now...
- Copy Link
- Report Inappropriate Content
Hello, sorry to hear that you are encountering a new issue with the latest firmware update. Can you please reset the AX6000 to its factory and confirm if you can access its web interface?
The LED on the AX6000 spins blue then red means it has an issue connecting to the internet with your modem, so it may switch back to the router mode after and firmware update and there is temporarily no internet access. You may log into its web interface to change it back to AP mode again as below:
https://www.tp-link.com/support/faq/2066/
May it help.
- Copy Link
- Report Inappropriate Content
Surprising Major Victory!! - And an unanswered question...
Wow, it turns out I think the core of all my issues was a power supply issue. Let me explain: I had ordered my Archer AX6000 off of eBay, and sat at home eagerly anticipating its arrival. When it finally came, and I opened up the box, I found everything as it should be, except it had the European DC power supply converter. Apparently, something either I overlooked in the eBay posting, or that the eBay poster didn't mention, or that the eBay poster wasn't aware of when he obtained it from his source. Anyways, being not too stupid of a guy, I realize that I've accumulated many DC converters over the years, so I look at the stock one to see what its specs are. Output 12V, 4000mA. So, I begin to look around for something that'll work. I find one with the same size tip, and output 12V, 0.5A. Somehow, my brain screws this up, and says, yeah, that'll work, that 0.5A is 5000mA, and I can supply it more power than it needs, and it will only use whatever it needs. But, 0.5A is actually 500mA, so it's actually way, way underpowered. Everything basically resolved when I got a US to European outlet adapter that I could use for the stock DC converter.
So, it is obviously pretty much my fault for doing my math wrong and not giving it enough power, but here is my unanswered question: How come it kind-of worked on the 1.0.7 Firmware, but not at all on the 1.1.0 Firmware with the same wrong power supply? And one thing for TP-Link techs to verify with customers is the power supply. It would have saved a bunch of headaches if the unit could detect that the power supply was insufficient to begin with, and inform the user to this, rather than try to run itself and cause major frustrations because it looks like it's an issue with the device, but it's really an issue of insufficient power.
So as of right now, I am on the 1.1.1 Firmware, and I'll have to see how this goes longer-term, but I'm relieved to go from non-working since the latest firmware upgrade back to functional.
I hope no one else is having this kind of an issue, but perhaps something to verify.
Good luck all!
- Copy Link
- Report Inappropriate Content
The power supply actually can deliver more than advertised for a short period of time and slowly was burning itself out. Thats my guess as to why it worked short term. It also likely uses more when its booting up than to keep running, so a combination of things in your case.
- Copy Link
- Report Inappropriate Content
I'm still not downloading the updated firmware for a couple of months....I dont feel like being a tester again....
- Copy Link
- Report Inappropriate Content
Information
Helpful: 7
Views: 33528
Replies: 151