Archer AX6000 Firmware upgrade ruined everything. Cant go back?
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Hi bought the Archer AX6000 and i was happy enough with it. NO real issues.
Yesterday I got an update for firmware, which i did using the Routers inbuilt tool.
Then the problems began.
I couldnt reconnect any of my Google Home speakers each complaining the Netowrk was in AP mode, which is clearly wasnt.
I factory reset the router and started from scratch which took a considerable ammount of time but i still cannot get the home network back to its pre Firmware upgrade state.
All day yesterday your support site was offline for me which is pretty unacceptable, there was no way i could get the old Firmware downloaded so....
I eventually gave up and today have downloaded the 2 previous official EU firmwares. 2020/02/12 and 2019/08/02.
Unzipped them and connected to the router via rj45 to flashback to the previous version... Its not the first time i do firmware i know what im doing.
AND... Nope it just says nope. cannot do it. It wont accept an older file?
Please i am so fed up with this damn router.
I thought id be upgrading to a decent wifi6 experaince with everything i need for the next 5 years but nope its a massive pain in the arse to be honest and im regrettting the purchase.
I cant even find patch notes on the firmware that got updated.... its like its a ghost release
PLEASE PLEASE
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This piece of trash.
Ver1-1-0-P2[2020047-rel80857]
You all posted this firmware in early June...you have since taken it down from YOUR website. You know exactly what firmware all of us are talking about. This is ridicilous.
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Yes, they have removed the 1.1.0 version firmware from the official website as it seemed to cause lots of issues and they then provided new betas to solve it. Did you try the beta firmware they provided? It seems to solve the issue and the network is a lot better. Good luck.
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@Liverpool20
Yes we have and NO it doesn't.
We are now being asked to beta test their software for them so that they can iron out the bugs, while introducing many others.
We paid for the hardware, we didnt pay to be their beta testers.
This is the reason why people are getting rid of their AX6000 routers and going to other brands. They want a product to work.
Its not like they are asking the TP Link developers to add Homekit support or something drastic. Just make sure the firmware that they release publicly is stable and mostly bug free before they go live.
I mean thats not too much to ask really is it?
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Totally agree with you. We are not paid betatesters but if they can solve the issue by the firmware we helped to test, that would be still accepable.
Do you still encounter unstable issue with this beta firmware? Did you try to contact their senior engineers via email, maybe they have something new? I think you may give it a shot. Mine is a lot better, so i will keep monitoring and update here.
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the beta(s) have not solved the issues. there is a VERY simple fix for this for now....the March 2020 firmware (the one that is now the latest available on their website) was solid and working - - we cannot roll back to it - - the very simple fix here until they get their act together is to simply allow AX6000 owners to install the March 2020 firmware - - this is not rocket science. I will say that I will never buy any TP-Link equipment again - this is beyond ridicilous. I get that sometimes firmwares have bugs and need to be fixed - - fine - - but allow your customers to GO BACK to a firmware that worked. I do not understand this....it is a simple simple fix that would make your customers be okay with this...but come on....you wont allow us to install it.....it is ridicilous.
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I will also say - I spent 2.5 hours on chat with them - - it was one of the most frustrating chats that I have ever had...."sir there is no June 2020 firmware - the latest firmware is from March" - - -yes, I KNOW that - - because you took down the June 2020 firmware - - "can you take a screenshot to show what firmware that you think you have installed" - - it was 2.5 hours of this - - it was ridicilous!!!
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I have a one month old ax6000. Today, I had a power failure in my house. When the power came back and router restarted, I had no internet. When I checked the SSID visible, my wifi ssid was gone and the tplink default ssid ( with default pass printed on router ) was there. I had to login, setup my ISP ( static IP ) and wifi settings all over again.
I am on 1.1.0 Build 20200427 rel.80857. I had NO ISSUES in the last one month. Router was stable and I got full speeds on wired and wireless lan ( 500mbps up/down internet connection )
Can you guys let me know why my router just reset itself to default settings ? It's a bit weird and if it happens when I am not there then my family will be stuck without the internet because they can't setup routers and my ISP customer care doesn't configure routers ( They will just come and setup the net on a single laptop )
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I got an email that support would help me instal the version of the firmware from before all these problems started, reluctantly I'm going to give it a try. I have not been using the router in a few weeks. It's not worth anything to me like that so I might as well give it a go. But I still feel like they need to have better appdev processes in place to actually test stuff before they blow up everyones router. What a waste of time, I guess they need to issue comands somehow to allow the downgrade. I wish thye would just give me those instructions.
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