Archer AX6000 Firmware upgrade ruined everything. Cant go back?
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Hi bought the Archer AX6000 and i was happy enough with it. NO real issues.
Yesterday I got an update for firmware, which i did using the Routers inbuilt tool.
Then the problems began.
I couldnt reconnect any of my Google Home speakers each complaining the Netowrk was in AP mode, which is clearly wasnt.
I factory reset the router and started from scratch which took a considerable ammount of time but i still cannot get the home network back to its pre Firmware upgrade state.
All day yesterday your support site was offline for me which is pretty unacceptable, there was no way i could get the old Firmware downloaded so....
I eventually gave up and today have downloaded the 2 previous official EU firmwares. 2020/02/12 and 2019/08/02.
Unzipped them and connected to the router via rj45 to flashback to the previous version... Its not the first time i do firmware i know what im doing.
AND... Nope it just says nope. cannot do it. It wont accept an older file?
Please i am so fed up with this damn router.
I thought id be upgrading to a decent wifi6 experaince with everything i need for the next 5 years but nope its a massive pain in the arse to be honest and im regrettting the purchase.
I cant even find patch notes on the firmware that got updated.... its like its a ghost release
PLEASE PLEASE
Help !
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I bought another router, I'm not sure how long you think we are going to wait while you fix your software. I may make a video of me using the AX6000 as a target at the shooting range depending on how long TPlink takes to get their act together.
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@bheywow starting to sound like a good idea
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Also noticed that the parental controls are not working there allowing access sometimes I have multiple group and the one that is stopped Internet can still gain access to Internet
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@Berki basically the whole firmware is a mess and needs to be rebuilt from the ground up so that it actually works.
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regarding your advice I desactivated the smart connect and 5G network.
With only 2G wifi, the router is stable.
but come on, if I bought the most expensive wifi router, it's to enjoy auto-connect 2/5ghz and high speed :)
please fix it 👍
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Looks like they removed the bad firmware from the download site. Anyone try to downgrade to the one before that? When I tried it failed, but I was thinking perhaps it was reaiuthorized or resigned or something like that. Meanwhile my new ASUS Router is working fine, going to keep it as a backup if I can ever start using the AX6000 again..
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Hello,
Our engineer will email you, if you are willing to do further analysis, please check your inbox.
Thanks for your cooperation and support. Good day.
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@Kevin_Z How can I go back from this Beta firmware? Is there a way? Or will there be a new release soon?
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@Kevin_Z , can you send me the beta firmware version to solve this issue? Thanks.
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