Deco X60 appears to reboot regularly
nearly on a daily basis I lose connectivity to the Deco devices when using one of my devices ( usually my surface 4 pro )
When I check the Deco routers, both master and slave are showing a solid red light.
After a bit ( which I assume corresponds to a reboot cycle ) the light turns green again and connections can be re-established.
During this period, there is no internet outage or other issue with the ISP router.
I know this for sure since my work pc is connected to the wifi signal from the ISP router itself and is connected to work with VPN
This VPN does not disconnect at any time, nor does the ISP wifi drop during the "issue" with the DECO devices.
Is there any way to enable some sort of debugging because none of the items in the app allow for troubleshooting.
The DECO's are running in AP mode ( I had trouble accessing some device wired to the ISP router if I didn't )
any guidance into debug would be appreaciated
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I also applied the firmware update last week and it stopped the crash cycle that happened especially often if I did a Microsoft Teams call.
However there is a new problem in that if I'm doing a Teams call that the other users find the network slows down to a crawl.
So it would appear that Teams network protocols are causing problems in the X60. NB I don't blame Microsoft for this (I work for them - disclosure) as no other network equipment has struggled with Teams calls.
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I'm still working with technical support on this issue. I have provided them with screenshots from the Deco app and log files. I'm not sure where they are located but I'm almost positive it's not in North America as we seem to email each other only once a day. The log files are riddled with errors. It leads me to believe there are multiple issues at play here.
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@imikem Are you able to say how you collect logs, as would love to be able to do that...
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@imcdnzl For sure! just go to tplinkdeco.net and login with the same userid / password combination you use for the app. Once in, click Advanced at the top, then System on the left, then System Log.
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thank you for the helpful note on capturing the logs. Like others, we have experienced drops on the x60 equipment. Most recently, a node will go off line, forcing a hard reboot to recover. If needed, I am available for testing.
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@tkassner To be clear I don't work for TP-Link either. I'm just regular Joe Public. Log a ticket with technical support on the issue, and they'd be happy to work with you too. TP-Link Support did want to remote into my network, but I declined. There is just something about giving access to my network to strangers that turned me off. I gave them screenshots and log files instead.
If anyone can make any sense out of the log files, I'd love to hear more about that. I turned off Beamforming earlier today and so far no issues, but unless I can get some stability for a few days, I'm hesitant to call things fixed. In fact, every single feature is now turned off...which kind of defeats the purpose I know. My thought is if I get stability for the next 72 hours, I will begin turning on other features with beamforming off to see if I can isolate a feature. I will do this in conjunction with working with tech support.
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I started a new thread today for a new issue. The units no longer appear to be rebooting but they simply "disconnect" even though they have a solid green status light. https://community.tp-link.com/en/home/forum/topic/214276
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@bartvincke did we get any resolution on this?
I have the same problem. The main Deco connected to the modem disconnects randomly (2-3 times a day). I have a hardwired PC connected to the modem which continues to function.
After dropping the internet the main deco reboots and comes back on line.
I can see the log files are riddled with errors. I have tried the UAE support but they are clueless.
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@Ahsan75 mine was also fixed by newer firmware releases. It should auto-update unless you've turned if off, but you can also check in the Deco app for firmware updates.
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