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Deco M9 suddenly disconnect device and refuse Wi-Fi connection

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Deco M9 suddenly disconnect device and refuse Wi-Fi connection

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RoyT

2020-05-01 09:36:03 - last edited 2020-09-16 02:34:04

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Registered: 2020-03-12

Deco M9 suddenly disconnect device and refuse Wi-Fi connection

2020-05-01 09:36:03 - last edited 2020-09-16 02:34:04

Model: Deco M9 Plus

Hardware Version: V1

Firmware Version: 1.2.11 Build 20190926 Rel. 55727

Recently, I noticed my Deco M9 Plus starts to disconnect devices and refuse WiFi connection unless the device forgets the existing WiFi connection and re-establish the connection again. Can I check if this is also a known problem faced by others? Just to noted that I am also using TP-Link RE200 to extend the network from the Deco M9 Plus.

1 Accepted Solution

David-TP

2020-09-16 02:33:48 - last edited 2020-09-16 02:34:04

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Registered: 2020-04-14

Re:Deco M9 suddenly disconnect device and refuse Wi-Fi connection-Solution

2020-09-16 02:33:48 - last edited 2020-09-16 02:34:04

@Theofrastus

Hello,

It is suggested to update the firmware of your Deco M9 Plus first, here is the suggestions you may refer to:

https://community.tp-link.com/en/home/forum/topic/212300

May it help.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.

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2 Reply

Theofrastus

LV1

2020-09-15 19:19:05

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Registered: 2020-09-15

Re:Deco M9 suddenly disconnect device and refuse Wi-Fi connection

2020-09-15 19:19:05

@RoyT

My Dell laptop disconnects for no reason when I leave it for a few minutes or more. Doesn't happen with my other devices. Just switched to a new Dell, same problem. Network status tells me "connected, no internet", but all my other devices are online. When I then disconnect from the network and connect again, the problem is solved. But it's annoying having to do that maneuver several times a day.

Firmware version 1.2.11

Build 20190926

Rel. 55727