Archer AX6000 2.4 ghz not working again.
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Yes I have latest firmware. Yes I have gone through every troubleshooting method with phone support. Yes I had to pay you to replace a faulty product with what is now my second faulty product. Honestly charging me $15 seems much like a scam. This is an issue that has been brought up several times by several people yet each time you act like it is something new. I just want to know if you guys even plan to fix this or if I should cut my losses and take my business elsewhere. I do know I will not pay $15 again to ship this paperweight back to you.
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I'm having the same problem. Can't connect to 2.4GHZ no matter what even though 5GHZ and wired connections are working fine.
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try turning off AX for 2.4 ( you can leave it on 5 GHz). That seems to have solved it for me
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@mrjgardiner well I jinxed it. Had been working fine for a week and then I woke up to every 2.4 GHz device disconnected
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Hello, sorry to respond late.
May I know what if the current firmware version on the AX6000 now? Check if you can detect any newer version and upgrade it if yes.
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@Kevin_Z I was prompted of a new firmware a few days ago and I completed the update via the Tether app. Via the admin web console, I see Firmware Version 1.1.1 Build 20200714 re.18254(5553). Other than that, nothing else has changed on my end and I've only experienced a few TP-Link/Kasa devices from failing to connect (i.e., after a power outage)...nothing since the firware update. Also, a few details of my settings:
OFDMA: ON
Smart Connect: OFF
2.4GHz
Security: WPA/WPA2-Personal
Version: WPA2-PSK
Encryption: AES
Mode: 802.11b/g/n/ax mixed
Channel Width: 40MHz
Channel: 2
Transmit Power: High
AFF: "Enabled"
5GHz
Security: WPA/WPA2-Personal
Version: WPA2-PSK
Encryption: AES
Mode: 802.11a/n/ac/ax mixed
Channel Width: 160MHz
Channel: 116(DFS)
Transmit Power: High
AFF: "Enabled"
MU-MIMO: "Enabled"
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Hello,
Do you mean the Kasa devices will lose the connection with the latest 1.1.1 firmware as before? How about other wireless devices, are they connected fine?
May I know what was the issue you encountered with the previous firmware? Hope you could provide more details and we will try our best to figure it out ASAP.
Good day.
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@Kevin_Z I think mine was mostly fixed after dropping AX from 2.4 GHz but it could have been a coincidence. I've only had it fail once since then. I updated to 1.1.1 today and it immediately caused problems with individual devices (Sonos speaker and Wyze cameras). These seem to be fixed after rebooting the router again.
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Thanks a lot for the feedback. Please monitor this new 1.1.1 firmware and let me know if there is still an issue.
Good day.
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@Kevin_Z sorry for the confusion. I have experienced ZERO problems with the Kasa smartplugs since the 1.1.1 firmware update, but then again, it's only been a couple of days. Previous to that, I hadn't experienced problems with droppage or denial for a bit (a month?). I forget...the specifics were included in a previous post (within this thread)...all I can say is when 2.4GHz went wonky, the only thing I could do, consistently, was to restart the Archer. This oddity started out of the blue and seamingly stopped just the same. The specifics I included in yesterday's post/response are and have been my wireless settings since the day I first set it up (nothing has changed in this area). Fingers crossed!
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