Hi everyone

I need some help with my Archer Ax6000 because I'm unable to connect to internet after follow every setup instruction or followed all " Support Video" from TP-Link website as well but couldnt fix this issue. 

I'm using Fastest Fibre ( 900Mbps/450Mbps) at my home. I've contacted my ISP , they told me that their fibre connection using PPPoE ,VLAN 10. They tried to instructed me to fix this issue but it seem doesn't work. They told me to contact the modem provider for further technical support.

The old modem I have been using is working fine, when I connect my old modem , it still able to connect to the internet. 

Below is a few issue I figure out during spending time fixing the issue with the AX6000:

1. When I finished wiring My fibreBox to Ax6000. I connect to Ax6000 for setup . After go through basic setup ( select PPPoE and log in ISP account) - choose the name and password for wireless . At the end, it said "failed to connect". 

2. After that, I went back to Basic - Status : it shown that they couldnt find the details for IP address, subnet , DNS.etc ( it all 0.0.0.0).  I have been spending 2 days trying to fix this issue but unable.

3. After unable to do anything else , I changed the Operation mode of Ax6000 to "Access Point" and used ethernet cable to connect to my old working modem then it working ok. I can only access to the internet of the Ax6000 through this way. 

==> I want to Ax6000 as wireless router , not the Access Point , that is the reason why I bought the new Archer Ax6000.  Can anyone please help me with this issue ? Very appreciate it

P/s: My old current use modem only have WAN port . I dont have DSL line .

Thank you

NICK