Deco M5 Intermittent internet connection issues
Deco M5 Intermittent internet connection issues
Hi,
I have been having issues with my DECO's losing internet.
- I have NBN FTTC, the NBN device appears to be connected.(this device has also been power cycled.)
- The red light is Flashing slowly on the remote DECO's and solid on the main DECO when the internet is lost
- Cannot acces through the app when this happens.
- No indication to what is causing the problem.
- I have power cycled the devices and left off for 10mins
- Operation mode is Router.
Currently it is working and am awaiting a call back from my ISP.
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@Rioja hey, how did you roll back the firmware version to the one before 1.4.4?
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Good morning. The current firmware is 1.4.4. For me it works reasonably well in router mode. And having the wifi of the router-modem of your internet provider turned off.
Greetings and Health
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@DanDCon I have the same problem. In my case there were something wrong with the 2,4 GHz Band. So I created a Guest 5G only in the Deco and take one deco very close to my laptop.
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I have the same issues since the new SW.
How to downgrade?
Thnx
Rioja wrote
@DanDCon I also had a punctual loss of internet when i updated to firmware 1.4.4 and some abandonment of wifi in the smartphone. I have downgraded the firmware and go back to beta 1.4.2. These errors never occurred whit the previous firmware.
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I am having the same issues as everyone here and after numerous emails they are advising updating to the 1.4.4 beta firmware.
I have already told them that I am already on this firmware but they insist I should still update to the very same software.
Current setup is Draytek Vigor 130 connected in full bridge mode entering the PPPOE settings into the Deco App.
I am then using 2 Deco M5s in Router Mode..
Bothe are V3(eu) on 1.4.4 build 20200221 release 65392.
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Good morning, the issue is that 1.4.4 is not the beta firmware. The beta firmware is 1.4.2. Greetings and cheers
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@DanDCon , i have the latest fw 1.4.7 and I am facing this issue as well. My troubleshooting shows that, my problem, is related with ipv6. When I don't use it I don't have this problem. If I enable ipv6 I have many issues. I think you can check if your ipv6 is enabled. If you can, you could disable ipv6 and see if it's solve the problem.
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@DanDCon
is it possible the problem comes from the wifi interference ?
since the Deco mesh not allowed us to custom our channel range and bandwidth.
mine Deco m4,
cause intermittent connection which caused by signal interference from our neighbour.
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