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Archer AC5400 v2 US unreliabe unstable internet connection

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Archer AC5400 v2 US unreliabe unstable internet connection

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

soulfran

2020-03-31 04:22:20

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Registered: 2020-03-31

Archer AC5400 v2 US unreliabe unstable internet connection

2020-03-31 04:22:20

Model: Archer AX3000

Hardware Version: V2

Firmware Version: Archer C5400(US)_V2_190411

Dear Community,

I bought an Archer AC5400 v2 US a few months ago I immediately of that I started to have problems with the connectivity reliability of my internet connection, I called the ISP I replaced the router provided by them but the problems remain to be there sometimes working fine sometimes working good but.... today tired of problems with my internet connection I replaced the router with my old 1043ND TPlink and my internet connection is working flawlessly. Is there a new firmware or way to solve the stability issues with this device? Too expensive products to have this kind of problem. Please let me know if I have any option other than replace my router.

Best regards,

Frank

2 Reply

Kevin_Z

2020-04-01 01:49:37

Posts: 21587

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Registered: 2018-12-24

Re:Archer AC5400 v2 US unreliabe unstable internet connection

2020-04-01 01:49:37

@soulfran

Hi Frank, thanks for the information provided, we need get more details to locate this issue so that we can try to figure it out.

1. What is the led status of the Archer C5400 when it stops working?

2.Try to log into the web UI of the Archer C5400 and take a screenshot of the status page and send it to us when C5400 stops working.

3. In the meantime, please connect your computer to the modem directly and verify whether you can access internet; if so, please connect the computer back to the C5400 by wired cable and log into the web UI to clone the MAC address.

4. Besides, how do you make it work after it crashes down?

Good day.

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soulfran

LV1

2020-04-01 03:06:08

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Registered: 2020-03-31

Re:Archer AC5400 v2 US unreliabe unstable internet connection

2020-04-01 03:06:08

@Kevin_Z

Hi, how are you?

Thank you for the fast response!

Below my answers:

1. What is the led status of the Archer C5400 when it stops working?

All normal from the front panel, any problem with the LEDs notifications at the unit

2. Try to log into the web UI of the Archer C5400 and take a screenshot of the status page and send it to us when C5400 stops working.

The UI is normal no issues with it, the only wrong thing is that when I'm trying to access I have an extremely low response accessing it.

Yes, I do that I have my network now working without any issues I remove the TP-Link from the middle and I'm using the ISP Router as my main WIFI Access point now working without issues for about a week, the internet connection is reliable with great bandwidth and stability, no connections interruptions all working as expected.

4. Besides, how do you make it work after it crashes down?

The device it is not crashing is offering an unstable connection to the internet sometimes is working OK sometimes is not working, my experience is that using the C5400 I have an intermittent internet service no matter if it is WIFI or using an Ethernet Cable all the LAN communication is working perfectly well. I disabled all the security features thinking that is consuming additional resources in the device but nothing changes. Any suggestion?

Archer AC5400 v2 US unreliabe unstable internet connection

Archer AC5400 v2 US unreliabe unstable internet connection

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