DECO P7 loses connection several times a day
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
I am having the same issues as more Deco users are experiencing.
My P7 seems to lose connection a couple of times every day.
Deco lights get red and everything boots up again, takes about 20-25 seconds.
I didnt really notice that it happens so often earlier, but since we are all home (work / study) these days it's pretty annoying.
When I recap it, i think it changed with the last update (that's when my wife started complaining ;)).
I am running in Router mode, behind a Arris cable modem.
Before the firmware update everything worked perfect.
Is there a fix or a firmware update for this?
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hello, we need do some troubleshooting first to locate the issue so that we can try to fix it later.
1. What is the current network diagram?
2. How do you make it back to work after that?
3. When Deco P7 stops working, with your computer connected to the main Deco directly, can you access internet? In the meantime, please connect your computer to the Arris modem to verify whether the internet works. If it does not work either, the root cause is the unstable internet connection at ISP's end.
4. Try to simplify the network diagram, in other words, connect the main Deco to the modem only and then connect your computer to the main Deco to verify whether it works well.
5. Besides, you can try to relocate them and swap the locations of Deco units. Or change the slave Deco to the main Deco to give it a shot.
https://www.tp-link.com/support/faq/2400/
Thanks in advance, and have a nice day.
- Copy Link
- Report Inappropriate Content
Please find my answers below, I am happy to help you with it of course, but it has been running for a while and this occurs since the last firmware update.
I can send you the log file if that is necessary, but not open in the forum if you don't mind.
1. What is the current network diagram?
Arris modem --> Deco1 (living room)--> hardwired Netgear switch --> mediaplayer // Deco1 --> wifi: phones / laptops / iPad and TV, Receiver
Deco2 (1 level up) --> harwired Synology NAS // Deco2 --> wifi: phones, laptops and iPad
Deco3 (another level up) --> wifi: phones, laptops / iPad
2. How do you make it back to work after that?
Nothing, it just reboots itself, after 20-25 seconds everything works again.
For example: watching Netflix... it stops, after reboot Deco it continues.
3. When Deco P7 stops working, with your computer connected to the main Deco directly, can you access internet? In the meantime, please connect your computer to the Arris modem to verify whether the internet works. If it does not work either, the root cause is the unstable internet connection at ISP's end.
No, that doesn't help. Deco boots and red light is on, no internet.
Directly (wired) on the Arris modem works fine
4. Try to simplify the network diagram, in other words, connect the main Deco to the modem only and then connect your computer to the main Deco to verify whether it works well.
This works, but not when the Deco loses connection.
See answer above.
5. Besides, you can try to relocate them and swap the locations of Deco units. Or change the slave Deco to the main Deco to give it a shot.
https://www.tp-link.com/support/faq/2400/
No effect
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
Hi Kevin, it has been a while since your last answer.
Can you please give me feedback on above post?
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
@FransBas I have the same issue with my P7, extremely frustrating since my wife works from home....
TP-Link, please come up with a solution quick, otherwise I need to get a different system which is kinda booring andexpensive.
//Nisse
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 1722
Replies: 6
Voters 0
No one has voted for it yet.