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Deco Sometimes Stopped Working

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Deco Sometimes Stopped Working

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Deco Sometimes Stopped Working
Deco Sometimes Stopped Working
2020-03-08 05:12:36
Model: Deco M4  
Hardware Version: V2
Firmware Version: 1.1.8 Build 20190917 Rel. 76172

Hi,

I am using the deco m4 single unit because my home covers the single unit. Few days ago I've purchased the deco. Now a days I'm facing a 

weird problem. Deco disconnecting all my device all of a sudden. None of my devices can't connected again but if I turn on the mobile data on my phone and open the deco app it opened !! In the device list it shows none of my device connect to it. I can get access to the deco app via my mobile data as I've said previously !! but none of the device can't connect to it. As the deco app won't have the reboot option, manually I've to turn off the power supply and then turn it back on & it again start working !!!!!!!!!!!!!

Please help me to fix my problem as soon as possible. It really creates problem for me!!

 

Have A Great Day !!

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#1
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7 Reply
Re:Deco Sometimes Stopped Working
2020-03-09 01:25:03

@Rafid_Anjum 

 

What is the current network diagram? 

 

When all devices get cut off, what is the led status of the Deco M4? In the meantime, with your computer connected to the modem directly, can you access internet? 

 

Is there any error message if they failed to join Deco's network? With your computer connected to the Deco by wired cable, can you access internet? 

 

Thanks a lot. 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#2
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Re:Deco Sometimes Stopped Working
2020-03-09 15:44:19

@Kevin_Z 

 

Network Diagram:

When all devices get cut off, the led status of the deco m4 still WHITE. In the meantime, my pc which connected via LAN still connected to the deco and the internet on the pc still works!! I can still use the pc on my phone via teamviewer if i turn on mobile data on my phone. So lan port works good as it should !!

Sometimes it showed "Connected,No Internet", Sometimes it shows "Unable To Connect To ɘꙅuoH bɘƚᴎuɒH" or bla bla !!

I've attached the network logs In One Zip:

 

File:
Network Log 9.3.2020.zipDownload
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#3
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Re:Deco Sometimes Stopped Working
2020-03-10 04:14:02

@Kevin_Z 

While my some wireless devices can't get internet & others can't connect, I've turn on mobile data on my phone and goto TeamViewer to browse my pc and save the network log. At this time failure the internet on my pc which connected via Lan works fine too !! So before restart the deco I've saved the log files !!

Note: Usually this happened almost every night. When I awake from sleep saw the problem.

Log File:

File:
Network Log 2020-03-10.zipDownload
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#4
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Re:Deco Sometimes Stopped Working
2020-03-11 02:46:54

@Rafid_Anjum 

 

Thanks for your valued reply. 

 

Try to simplify the network diagram. In other words, please connect your main Deco to the modem only and then connect your clients to this Deco, you can take some time to test its performance. Whether the wifi disconnection issue happens again. 

 

And do both 2.4GHz and 5GHz have the same issue? 

 

Besides, you can swap the locations of the Deco units or switch the slave Deco to the main Deco to test its stability.

https://www.tp-link.com/support/faq/2400/

 

Good day. 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#5
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Re:Deco Sometimes Stopped Working
2020-03-11 05:02:21

@Kevin_Z 

I have only one deco and its connected to the media converter and all devices are connected to the deco. 

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#6
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Re:Deco Sometimes Stopped Working
2020-03-12 02:03:32

@Rafid_Anjum 

 

I see, thanks for your reply. 

 

Is it possible for you to connect the Deco M4 to the modem/internet source directly, bypass the media converter? 

 

Could you please give us the whole network diagram? And who is your Internet service provider? 

 

Thanks a lot. 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#7
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Re:Deco Sometimes Stopped Working
2020-03-12 05:49:46 - last edited 2020-03-12 05:50:30

@Kevin_Z 

It seems strange !! I've notice that at 3:20-3:40 am at night internet stopped working on all devices which are connected via wirelessly. If I restart my phone which one has the deco app installed, all the devices started working again !!!

Deco can't connect directly because the ISP give me optical fiber cable. Media converter convert optical fiber cable signal to cat6 signal.

My ISP is "Infolink Limited Bangladesh"

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#8
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