(No Internet access) problems

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(No Internet access) problems

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Conal

2020-02-02 08:57:26

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Registered: 2020-02-02

(No Internet access) problems

2020-02-02 08:57:26

Model: Deco P7

Hardware Version:

Firmware Version: 1.3.1

Hello. I recent got the 3x P7 pack and until recently it's been working perfectly. But yesterday all devices have unable to connect to the Internet. I haven't changed any Internet settings and my main router is still connected to the Internet without any problems so I've narrowed it down to a M5 problem. I've tried rebooting it which is a temporary fix but only lasts for an hour or so.

Any help would be appreciated.

1 Reply

Kevin_Z

2020-02-04 09:52:17

Posts: 21748

Helpful: 5124

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Registered: 2018-12-24

Re:(No Internet access) problems

2020-02-04 09:52:17

@Conal

Hello, what is the current network diagram? How do you connect these devices together?

What is the led status of Deco units when there is no internet access?

Try to relocate the Deco units or swap the location between slave Deco and main Deco to give it a go. Below is the instruction:

https://www.tp-link.com/nl/support/faq/2400/

Besides, you can connect the main Deco to the modem only and verify whether you have the same issue.

Good day.

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(No Internet access) problems

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