IP Problems with Deco E4 (3pack)

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IP Problems with Deco E4 (3pack)

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
IP Problems with Deco E4 (3pack)
IP Problems with Deco E4 (3pack)
2020-01-31 18:54:56
Model: Deco E4  
Hardware Version:
Firmware Version:

Hi.

 

I bought this 3 pack used from a guy.

 

When i came home i restarted all the 3 meshes with the restart button.

 

When i now check my weather or snapchat map, the wifi tell me that i am on the old owners home/address??

WHAT IS THE PROBLEM?????

 

Thanks.

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#1
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3 Reply
Re:IP Problems with Deco E4 (3pack)
2020-01-31 21:00:38

@Eskil 

 

I have tried several time to reset with the button, is it any other way to make a hard reset/factory reset??

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#2
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Re:IP Problems with Deco E4 (3pack)
2020-02-04 06:58:38

@Eskil 

 

You can hold the reset button for 1s to hard reset it with the Deco powered on;

 

Or you can detele the Deco from Deco app and reconfigure it and bind it to your own cloud account.

 

May it help.

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#3
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Re:IP Problems with Deco E4 (3pack)
2020-02-04 08:59:01

@Kevin_Z 

 

I have tried to delete it from the app, but it didnt help...?

 

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#4
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