Deco Mesh system connection issues
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
A few weeks ago I decided to upgrade our WiFi to a Deco E4 mesh system (2-pack) because we have a lot of coverage issues. Everything was working fine until my dad started to complain that his laptop and tablet randomly lost internet connection, they didn't disconnect from the network, just couldn't access the internet. Turning off and on WiFi on both fixed it, but only for a few minutes/hours, then it happened again. My dad's' laptop supports both 2.4GHz and 5GHz, but his tablet only supports 2.4Ghz. I tried to turn off Beamforming, Fast Roaming and Mesh technology for both of these devices in the TP-Link Deco app, and his laptop no longer had any issues, however, his tablet is still randomly losing internet connection. I have no idea why this is happening, my phone, tablet, laptop, Chromecast, 2 outdoor security cameras and my mom's phone and laptop have absolutely no problems. Only my dad's tablet has issues with my Deco system. I'm not sure what's wrong.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Same problem... 5G network is great, but 2.4 really awfull... It does not loose wifi signal, but there´s no internet on the device.
I´ve tried everyting... Where´s TP LINK Suport?????????
- Copy Link
- Report Inappropriate Content
@asciiid +1 (M4 decos) I'm having the same regular connection issues with 1 macbook, 1 pc and 2 iphones, 20+ other devices work flawlessly...
- Copy Link
- Report Inappropriate Content
@asciiid Also have the issue here guys. This can't be right. My new MB Pro just keeps losing connection for the past few days, just hours after I start my working day. Prior it worked fine. And, in the settings attached to my machine it says under "Linkedin deco" : "unavailable for current firmware".
TP-LINK: PLEASE UPDATE FIRMWARE NOW. I'M NOT PAYING 300 EUROS FOR A MESH SET WHICH DOESN'T WORK PROPERLY, THANKS.
- Copy Link
- Report Inappropriate Content
Are you set up as access point or router?
I assume you've checked using the Deco app that the hubs are placed correctly?
I have mine in access point and can access Apple, Android and Windows.
- Copy Link
- Report Inappropriate Content
My mesh (S4) is perfect on everything, iPad, phone, PS4, Chromecast. Signal is transmitting further into the garden.
BUT doesnt work with Microsoft teams calls, constantly drops out, can't handle it at all. I have to switch back to sky WiFi for that. Very annoying.
And someone mentioned TP support, DO NOT contact them.i spoke with them for 35mins before he understood the simple issue I was having. Took him 22mins to even ask what model I was using, you'd think that would be question 1! And after 35mins of zero suggestions he said "upon checking here you need to contact Microsoft".......
- Copy Link
- Report Inappropriate Content
@jcsegura.bos @Jay-b @willywonka @Indigo3 @Nicolas80 @djgw @YCMG
Hello all, sorry to respond late.
Cause other wireless devices work well with the Deco network, which means the Deco mesh network should be working fine. If only some 2.4G smart devices have this problem, please try some troubleshooting first.
1. Do you have this connected but no internet issue on your smartphones since you bought the Deco network or this issue happened recently or issue occurred after the firmware update? Please ensure the firmware of your Deco device as well as the Deco app is up-to-date.
2. When connected but no internet, did your smartphones or smart devices obtain valid IP address and gateway from Deco? Can you ping the gateway of Deco from your phone?
3. Try to connect the main Deco to the modem/router only and verify whether you have the same issue.
4. Besides, you can contact the tech support of smartphones or smart devices to get some help, like upgrade the OS version of the cellphone or so.
Let me know if the issue is resolved or not, thanks.
- Copy Link
- Report Inappropriate Content
Hello, the issue you reported seems is different from others, we will contact you via email to help you, thanks.
- Copy Link
- Report Inappropriate Content
I just noticed on my Deco app that there's a 1.4 version. Is this the recommended version if my old version is 1.1.0? I'm trying the 1.1.8 version now and so far it resolves some issues like DNS problems and devices not being connected to the internet. Please advise.
Thanks!
- Copy Link
- Report Inappropriate Content
Hello,
What is the model number of your Deco device? If you have detected the new firmware, it is suggested to update it, thanks.
- Copy Link
- Report Inappropriate Content
Here's an update. My deco is M4R. I updated the decos to the 1.1.8 version that you recommended. 1st day, it was working okay, but second day, the problems came back. Some of the problems I am experiencing every now and then:
1. Microsoft Teams disconnecting
2. Chrome is saying No Internet
3. Speetest app saying no internet
I updated to 1.4 and same thing happened. 1st day it was okay but second day, the problems persisted.
My network setup, main deco wired to modem, 2nd deco wired thru first and 3rd wireless connected. Deco in router mode. DNS is set to google on the decos. I'm experiencing those problems in all my devices, including a desktop that's wired directly to the 2nd deco. Please advise on what to do.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 10
Views: 60465
Replies: 90
Voters 8
