Can't access to my M9Plus through webinterface
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Good morning
I've purchased deco M9plus 3 pack.
I'm trying to access to the webinterface of the M9deco plus, but it doesn't work.
I made different try:
- My computer is connected to the WIFI network of the m9plus
- Computer wired to the m9deco plus
As explain on the FAQ , i tried to connect through adress http://tplinkdeco.net and through the VLAN IP of my deco plus which is 192.168.68.1
In both case i can't access to the webinterface.
How can i fix it ?
Thanks for the help
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Hello all, sorry to respond late.
Please ensure you are tagging a TP-Link Admin if you want a timely response. Unless we are tagged we do not see that new responses have been added. We do not subscribe to every thread so rely on Tagging to ensure responses.
For the firmware upgrade issues on the Deco M9 Plus V2, please read the below:
1. We released a new firmware for the Deco M9 Plus V2 months ago, and below is the download link, which is marked Deco M9 Plus(EU)_V2_200324, or Deco M9 Plus(US) _V2_200324 on the local official website:
https://www.tp-link.com/support/download/deco-m9-plus/#Firmware
2. This new firmware can ONLY be updated from the older 2019 version via the Upgrade Tool, you cannot update it via the web nor on the Deco app. Upgrade Tool can be downloaded from the below link:
https://www.tp-link.com/support/download/deco-m9-plus/#Utility
3. If you cannot log into the Upgrade Tool with your TP-Link ID and password, please refer to the below troubleshooting guide first:
https://www.tp-link.com/support/faq/2930/
Note: If you still fail to update or login, it is suggested to try different computers.
Thanks a lot~
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@TP-Link_Deco thanks for hints, I have upgraded the firmware. However, after I login it kicks me off in 2-5 seconds and I have to login again and again .... I have already tried different browsers and computers but still the same behavior... any help ?
TP-Link_Deco wrote
@EdDo @shawnhannan @pcwizardsd
Hello all, sorry to respond late.
Please ensure you are tagging a TP-Link Admin if you want a timely response. Unless we are tagged we do not see that new responses have been added. We do not subscribe to every thread so rely on Tagging to ensure responses.
For the firmware upgrade issues on the Deco M9 Plus V2, please read the below:
1. We released a new firmware for the Deco M9 Plus V2 months ago, and below is the download link, which is marked Deco M9 Plus(EU)_V2_200324, or Deco M9 Plus(US) _V2_200324 on the local official website:
https://www.tp-link.com/support/download/deco-m9-plus/#Firmware2. This new firmware can ONLY be updated from the older 2019 version via the Upgrade Tool, you cannot update it via the web nor on the Deco app. Upgrade Tool can be downloaded from the below link:
https://www.tp-link.com/support/download/deco-m9-plus/#Utility3. If you cannot log into the Upgrade Tool with your TP-Link ID and password, please try to forget your password on your Deco app and login again to confirm it is correct, do remember that both the ID and password are case-sensitive:
What if I forget the password of my TP-Link ID?
Note: If you still fail to update or login, it is suggested to try different computers.
Thanks a lot~
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Hello, thanks for asking.
What does this mean "after I log in it kicks me off in 2-5 seconds and I have to login again and again"? Which page do you log in, the web interface of the Deco M9 or the Upgrade Tool, or the Deco app?
If you refer to the Upgrade Tool, please refer to the below guide to do some basic troubleshooting:
https://www.tp-link.com/support/faq/2930/
May it help~
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Updated my Deco M9 plus V2 to FW 1.4.3 2020 09 21 build 42500
using the upgrade tool I found the username/email is case sensitive!
web interface;
http://192.xxx.x.xxx:30000
Best is using router IP
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I had to hardwire my laptop to the main deco, and then the upgrade with the tool worked like a charm.
Your hint to add the access port 30000 fixed the final piece and got me into the web interface.
finally ! Running 1.4.3 20200921 and web ui available.
tnx
john
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@TP-Link_Deco is there a version of the utility that's supported for Mac?
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Yes, and here it is:
M9Plus_2.0_upgrade_tool_v1.1.1_macOS
https://static.tp-link.com/2020/202007/20200715/M9Plus_2.0_upgrade_tool_v1.1.1_macOS.zip
Thank you very much!
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Thank you @FA44 for the link to the update tool. could not find it any other place. Finally able to firmwareupdate
Regards
/Cosbus
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I'm having the same issue, and this is outrageous.
I have discovered by reading the posts here that Deco M9 does not have web UI.
Even $ 20 routers have web UI for admins. What a shame.
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