Deco P9 keeps disconnecting from internet (Red light) but router still has internet
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Hi,
I recently purchased he Deco P9 system.
I first tried to set it up as router mode with my ISP device acting as a modem but I had issues with this as it repeatedly disconnected from the internet.
I decided to instead use the deco system as access points and switch the ISP device to router mode and turn off the wifi on the router.
This worked better than the full mesh system mode however again it is disconnecting from the internet and giving a red light on all deco P9 devices.
However when testing my router it is still working and has internet when connecting via ethernet but the deco does not.
Set up:
I currently have a Virgin Hub 3.0 acting as router which is connected to the base P9 deco via ethernet cable. The main deco has an ethernet switch device attached by ethernet to its 2nd ethernet port which has 3 wired devices attached.
The 2 slave P9s are connected via wifi to the main deco.
Although the router is still providing interent it seems that turning that off and on get the Deco back up until it disconnects again.
Any help would be appreciated!
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
@MBahary Same for me, after a restart they work well, but from time to time the connections drops. I have the firmware version: 1.1.0 Build 20200513 Rel 52023
Anyone at TP Links would give us a solution?
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
Just to say that I have the same problem. I have six units, the latest firmware, and all but the main one (which is in Router mode) drop in and out intermittently, usually in groups of two or three. Re-booting helps for a minute or two, and then it all starts again. Completely unreliable. I bought them in January, and they may yet end up in the rubbish bin.....
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
@PhilGates @victorpintot8 @blondie85 @Dave-N @Jimwalton @BozMoz @MBahary
Hello, apologies for the super late reply.
We hope you could help confirm some basic info so that we can speed up the whole process and offer a solution:
1. Refer to the troubleshooting guide to narrow down the issue and confirm if the whole system is unstable or just the satellite P9 is disconnecting from the main P9:
2. How many Deco P9 in your network? What is the detailed network diagram and how Deco P9s connected, is the main P9 a Router or an Access Point? What is the LED status on each Deco P9 when the network disconnects?
3. How often does the disconnection issue happen and how do you make it back to work?
4. Are all clients disconnecting from the network or just some of them? Is the wireless still connected but showing no internet access or it got disconnected from the network?
Thanks for your cooperation and look forward to your reply.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 2
Views: 20785
Replies: 34
Voters 2
