@Kevin_Z Hi, I have the exact same issue after the last firmware update, can you help me?

Kevin_Z wrote

@swuggmaister  @dmk 

 

Hi, thanks very much for the details. To locate this issue and try to fix it, we would like to follow up on your case via email. Please check your inbox and provide the information that we need.

I have the same problem with random rebooting. This is not only annoying, but also disrupting my working day as I am having troubles during the online meetings

Hi @Kevin_Z 

I have the same issue with my AC1200. These are my details:

AC1200 

Firmware Version 2.0.2 Build 20180117 rel.70858 (US)

Dynamic IP

• When the router restarts, all the LEDs turn off and then on automatically.  The internet is temporarily down then recovers.

• AC1200 operation mode is Wireless router, connected to ISP Modem. No other range extenders or switch are connected to network.

• Dynamic IP.

• 19 devices connected, 1 of those wired. 

• It was working fine for the last 3 years, nothing change on my network. Restarts happened randomly it could be while watching streaming service, checking email or just regular browsing.

• Original adapter is being used and all devices in my house are stable.

• This issue started around a month ago.

@AlfredoGacor 

Exactly the same problem here, with my C1200 started about some months ago.

Hardware version: Archer C1200 v1.0

Firmware version: 1.1.3 Build 20180124 rel.52299 (EU)

No updates... 🤦🏼‍♂️

I tried almost every setting of the router and nothing helps. It's restarting completely randomly - yesterday router was working about 23 hours without any problems and I was thinking, that I found source of problem. But then, cold water bucket, and here we are again.

At Friday they offered me two more things - replacing router for new unit (I asked what for if source of problem is in software, not in hardware - they not replied to that question), and replacing unit for another cheaper models (slower CPU, only one USB port etc.). When I was initially buying this router (previous hardware version) about 3-4 years ago it was one of two highest models (in line with C4000 - but design of C9 was much better than black box with lot of antennas). I asked them to give me money back, not replacing unit by something that doesn't fit my needs and choices.

And now I'm still with not working router, they are not respoding because they have weekend and nobody cares. Quality support.

@SaMuElSerge 

Same problem here! Randomly reboots.

@Kevin_Z 

Hi Kevin, I think I found the issue for my router rebooting and this might help you.

I have an Archer C9 

firmware: 1.2.4 Build 20190403 rel.63869

I rebooted my router and checked the DHCP server lease time for the clients and the reboot (all LED's turn off) happen almost exactly when the lease time is up for my devices. Idea on how to fix this?