ps - the tpPLC Utility on my Windows 10 laptop doesn't connect to the device either.  It just displays a spinning circle in the centre of the display.

TP-Link Support - can you please help?

Thanks.

@Kevin_Z Thanks, but I thought the WPA4220KIT code was for the "base unit" (connected to the router) plus the Extender (which is WPA4220 V1.2).  According to the tpPLC app page on the Play Store it does support WPA4220.  Furthermore, as I noted in the reply to my first post, the tpPLC Utility on Windows doesn't work either.

Whether using the Android app or the Windows utility, my device connects to the Extender by Wifi, but neither app/utility will actually detect the Extender.

Mike

@Kevin_Z the hardware version is UK/1.20 according to the label.

I've followed the link to the "powerline scan utility" but that leads me to "tpPLC_Utility_Windows", published date 2018-08-16, which is the tpPLC Utility that I mentioned in my post.  I've uninstalled it and reinstalled it but cannot get it to work.

Kevin_Z wrote

@mike222 

 

What is the hardware version of the TL-WPA4200kit? You can find it on the back panel of the actual device. 

 

Cause the tpPLC app and tpPLC utility did not work, per I said, you can use the powerline scan utility to give it a go. 

 

Any updates, please let me know.