Archer AX6000 5Ghz stops working after app. 1 day
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Hi,
I just bought a Archer AX6000 router. I'm having trouble with the 5 Ghz band. After a clean start up of the router the 5Ghz works fine. I have laptop, 2 phones and a tablet that can all connect to it. But after a day or so the connection is lost and I can't reconnect. The 5Ghz network is intermittend down. So, when scanning for networks sometimes the 5Ghz network is visible, but then dissapears again. This happens on all 4 devices, which make believe that the origin of the problem is with the router.
In a wifi analyzer app I see the same thing. The 5Ghz network is there, and then it isn't. Then it's back again and then it's gone again.
I updated the firmware to the latest available version, which is version 1.0.6.
Any ideas on how to solve this? Or should I return it?
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Hi all,
Sorry to respond late due to the Chinese Spring Festival and the Coronavirus issue.
Regarding to the unstable issue of the wireless connection which happened on the Archer AX6000, we have released a beta firmware which you can install to test its performance.
Download link: https://static.tp-link.com/2019/201912/20191205/ax6000v1_us-up-ver1-0-7-P2[20191203-rel80781]_beta_2019-12-04_11.36.21.zip
After you installed the beta firmware, you can take some time to test its performance. While if it still does not work well, please email us with the system log after the unstable connection issue happened and then we can do further troubleshooting and try to fix it.
Note:
1. The beta firmware support the feature to get the system log automatically with an USB drive plugged. That is to say, you can plug an USB hard drive into the USB port to get the system log.
2. Then you can email us support@tp-link.com with the log and a description of your current issue attached.
May it help and thanks for your support and patience.
Good day.
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Thanks for the response. I was the first to have this beta firmware and since I have installed it, I have had no issues anymore. I have also seen other people in this thread reporting that beta firmware solves their issues. When can we expect this firmware to come out of beta?
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Kevin_Z wrote
Hi all,
Sorry to respond late due to the Chinese Spring Festival and the Coronavirus issue.
Regarding to the unstable issue of the wireless connection which happened on the Archer AX6000, we have released a beta firmware which you can install to test its performance.
Download link: https://static.tp-link.com/2019/201912/20191205/ax6000v1_us-up-ver1-0-7-P2[20191203-rel80781]_beta_2019-12-04_11.36.21.zip
After you installed the beta firmware, you can take some time to test its performance. While if it still does not work well, please email us with the system log after the unstable connection issue happened and then we can do further troubleshooting and try to fix it.
Note:
1. The beta firmware support the feature to get the system log automatically with an USB drive plugged. That is to say, you can plug an USB hard drive into the USB port to get the system log.
2. Then you can email us support@tp-link.com with the log and a description of your current issue attached.
May it help and thanks for your support and patience.
Good day.
Is this firmware also for the EU version of the ax6000?
Regards, Wilco
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Hi @Kevin_Z !
Happy to see your you're back. In what region are you in China ? For sure this router issue is nothing compared to Corona virus and I hope you and your family are ok.
I think Tplink should release a new firmware asap, probably a lot of router were returned to store because of that. I don't have any issue with the bêta, without that I probably returned it too.
I hOpe a new release is coming soon.
Thanks
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@Slendobeja I made the purchase of this router and then gave a pass on the topic, I'm returning it wrong, absurd this router is not stable and now with this other release I'm sure that this model will be killed.
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Another thread related to AX6000 that I had the same issue:
https://community.tp-link.com/en/business/forum/topic/174350
I just upgraded to the beta firmware - is not stable yet.
Let's see what goes...
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Thanks for your valued reply, glad to know that it works well for you.
Our engineers are working on this issue now, once the firmware is ready, it will be pushed to you immediately.
Now you can use the beta firmware as a workaround to get the stable connection.
Good day.
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Thanks for your kindness. We are fine now.
Our engineers are working on this issue now, once the firmware is ready, it will be pushed to you end-users immediately.
Now you can use the beta firmware as a workaround to get the stable connection.
Good day.
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