Archer AX6000 5Ghz stops working after app. 1 day
Hi,
I just bought a Archer AX6000 router. I'm having trouble with the 5 Ghz band. After a clean start up of the router the 5Ghz works fine. I have laptop, 2 phones and a tablet that can all connect to it. But after a day or so the connection is lost and I can't reconnect. The 5Ghz network is intermittend down. So, when scanning for networks sometimes the 5Ghz network is visible, but then dissapears again. This happens on all 4 devices, which make believe that the origin of the problem is with the router.
In a wifi analyzer app I see the same thing. The 5Ghz network is there, and then it isn't. Then it's back again and then it's gone again.
I updated the firmware to the latest available version, which is version 1.0.6.
Any ideas on how to solve this? Or should I return it?
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@Laagkeet I know some companies closed down because of the corona virus. Maybe something like that?
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@JurisLLM Even if they are closed, why they do not keep a page with beta firmwares? If someone that have the firmware and is still reading could upload elsewhere.
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http://tiny.cc/s1qhjz
Or
https://static.tp-link.com/2019/201912/20191205/ax6000v1_us-up-ver1-0-7-P2[20191203-rel80781]_beta_2019-12-04_11.36.21.zip
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If I see correct To-Link hasn't bothered to answer for several weeks (the last nite from Kevin was in late December?).
it gives the impression that they don't even bother anymore. I do hope I'm wrong because the router meets all my exoectations with just a "small" flaw. The 5Ghz network.
i guess that the press (sites, computer magazines, influencers, etc) might be a last resort to think about if this problem isn't solved soon. Bad press = less sales = less profit...
money talks.
But, I still hope for the best and that have a solution in the pioeline. 🤞
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@Laagkeet Huge thanks, I am going to keep an eye open if something happens again. I work in software development and in most cases these firmwares are (should be) exhaustively tested. Hope in the next couple months they launch a stable version, but as @Julius_Sweden said, if nothing happens, we should approach tech reviewers to expose this issue to unawared consumers.
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Unfortunately the beta update that is posted here wont work for me.
I’m living in the EU and thus I need the EU version .
Regards Wilco
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I dont know if there is a difference, but I live in the netherlands and updated mine with this version. So i guess its a global version or at least an european version
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Hi, I also work within the IT business (developer & architect). I'm not going to wait a couple of months if TpLink are not open and informative about what's happening. I fully understand that they need extensive testing, but hopefully (as a modern & professional IT company) they have most tests as unit tests, automatic integration testsing, a.s.o. so most of the tests are automatic. But of course they need to have certain tests run manually.
Currently they appear to use "total silence" as a strategy and that is not a proffesional way of dealing with us customers. At least not from my point of view. As long as you inform the users what's happening, describe som kind of time line for a new version etc you kan keep the users a bit happier and less frustrated.
Apparently the beta firmware isn't the solution (judging by the comments in this thread) so I assume that they needed to figure out what the real problem is. Some suggestions are in this thread, people have sent in logs, a.s.o.
In my company we would be thrilled to have such devoted users and we would treat them extremely well. But TpLink doesn't have the same view (at least judging from this thread and other ways they commincate with - but maybe I've missed some channel that TpLink use to spread news.
So, I'm not going to wait a couple of months waiting for something that may be released (& that may fix the problem). Having the 5 Ghz channel giving up on a router is a very serious problem. But hipefully TpLink will come up with the final solution within a couple of weeks...or at least start communicating.
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