Loosing internet connection

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Loosing internet connection

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

waltwhite

2019-11-02 13:23:29

Posts: 1

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2019-11-02

Loosing internet connection

2019-11-02 13:23:29

Model: Archer C9

Hardware Version: V5

Firmware Version: 1.2.4 Build 20190403 rel.63869

Hello,

since moving to an IPTV configuraion (summarized below) I started getting problems with the C9 loosing its Internet connection. The problem occurs periodically, and results in the Internet/WAN led showing up as red. The resolution is to either reboot the router, or manually release and then renew the DHCP address. Any ideas?
I'd be happy to collect more diagnostics if anyone can advise me how.

Configuration:
Internet: Dynamic IP

IPTV VLAN: Enabled
ISP Profile: Custom
Internet VLAN Id 34.
802.1q Tag enabled
IPTV VLAN id 4.

Thanks.

1 Reply

Kevin_Z

2019-11-04 06:02:13

Posts: 21537

Helpful: 5002

Solutions: 2536

Stories: 21

Registered: 2018-12-24

Re:Loosing internet connection

2019-11-04 06:02:13

@waltwhite

Does IPTV/VLAN TAG should be enabled to make you access internet and get IPTV service?

How often it lose connection?

Please login to the web UI of the Archer C9 when it lost connection and show us a screenshot of the advanced-status page.

Thanks in advance, and have a nice day.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.

Loosing internet connection

Loosing internet connection

Information

Voters 0

Tags