NC450 KEEPS DISCONNECTING!
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My office has 3 x Deco M9 Plus and 3 x NC450. Internet connection is definitely not an issue. The camera keeps disconnecting (LED turns RED) and i have to reconnect the wifi via WPS in order for the camera to be reconnected. Anyone knows what's happening? Please help!
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Hello, do all the three cameras lose connection at the same time?
Have you ever tried to swap their locations or move them closer to the Deco to ensure the good signal strength?
Before firmware upgraded, did the camera work properly?
Try to disable fast roaming on the Deco app and setup QoS as standard and clear all the high priority rules to give it a go.
May it help and have a nice day.
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Thanks for your reply.
You can turn off fast roaming to give it a go.
Besides, you can reserve the IP address for the three camera on the Deco app and then take some time to test its performance.
Good day.
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@Kevin_Z Thanks for the reply. I did as you adviced but the devices are still going offline. I even tried to turn of mesh Technology for each CCTV under the deco app, enabled 2.4Ghz wifi in case its a matter of signal strength, all still disconnected after awhile. What should i do? please help!
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Now the CCTV hangs and the LED goes off. Any updates on what to do guys?
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Thanks for your reply.
Please tell us your cloud account and please provide the MAC address of the three NC450.
Note: You can send to me via direct message privately.
Good day.
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@Kevin_Z Done. It keeps disconnecting again. Please help!
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Thanks for your reply. Cause the unstable connection issue still exists, we would like to follow up your case via email and do some troubleshooting.
Please check your inbox later.
Best regards.
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Hi, same problem. Using nc450 v2 cam for about a year and started disconnecting wifi every few days or so. Only replugging power source help. This is a serious problem as it occurs every few days and device cant be reachable unless physically powered off/on. Noticed that while it's disconnected from wifi, it is actually running and recording but without wifi connection notifications/alarms doesnt deliver and device cant be controlled from outside at all.
Device is on latest firmware. It might be a software bug and can be solved with a firmware. Appreciate support from Tplink.
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