AX6000 Dropping WAN IP in Dynamic IP Mode (Superloop NBN)
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Hi,
I have an AX6000 that I have connected to an HFC based NBN connection with Superloop. Connection method is via Dynamic IP and it connects fine and runs for days with out an issue.
However, every few days the interenet is "disconnected" and I have to log into the web admin interface and manually release and renew the IP to get the internet to work again.
Seems like there is no auto connect feature available with the way I have it setup, and that somehow the lease on my public IP is somehow expiring or something and not being renewed.
Anyone have a similar problem or any ideas?
Thanks,
Uriah
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hi, is the model number Archer C4000? Which firmware are you running on now? Please check if there is a new firmware for it.
- Copy Link
- Report Inappropriate Content
Archer C4000 v3.0
Firmware version: 1.0.3 Build 20191026 rel.13901(5553)
When I check for upgrade it states that firmware is up to date
- Copy Link
- Report Inappropriate Content
Got it.
Please confirm the details that we confirmed preciously with others, is there still a WAN IP address and DNS server on the C4000 when the internet drops? How about the internet LED on it?
What if you login to its web interface page to release and renew the connection, will the connection recover? Please pay attention to the WAN IP and gateway info, are they still the same as before the disconnection?
To locate this issue and try to fix it, we would like to follow up on your case via email. Please check your inbox and provide the information that we need.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 7454
Replies: 23
Voters 0
No one has voted for it yet.