Deco M4 wifi clients with wifi connected and "no internet"

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Deco M4 wifi clients with wifi connected and "no internet"

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
81 Reply
Re:Deco M4 wifi clients with wifi connected and "no internet"
2020-07-03 12:56:18

@Pat1185  This is a software issue only, no replacement will ever fix it.

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#54
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Re:Deco M4 wifi clients with wifi connected and "no internet"
2020-07-03 13:12:41 - last edited 2020-07-03 13:18:44

@VCL  @Pat1185 

 

Hello, apologies for all the frustration caused by my previous reply.

 

Please try to update to the below beta firmware on your Deco M4 to give it a go:

https://static.tp-link.com/2020/202005/20200529/Deco M4_1.1.8_Beta.zip

Note: Download and unzip the file, there is a guide in it.

 

May this help.

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#55
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Re:Deco M4 wifi clients with wifi connected and "no internet"
2020-07-05 09:10:27 - last edited 2020-07-05 09:11:44

Due to the covid-19 and that I am working from home I cannot risk updating the deco's with a beta release without knowing what are the news (not the first time that a newer release brings more issues than fixes). @TP-Link_Deco, do you have somehow a "what's changed" list? Was the beta tested with any mediatek devices (these seem to be the usual suspects on these "connected without network" issues) and proven to wotk? Maybe somebody with issues but without teleworking can install it first at test.

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#56
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Re:Deco M4 wifi clients with wifi connected and "no internet"
2020-07-06 08:02:02

@VCL 

 

Hello, sorry about that.

 

This beta firmware was made to solve the disconnect issue between some special 2.4G wireless clients and the M4, which has been tested by our R&D developers.

 

But if you work from home and don't want to test it, that is OK and we will ask our developer to merge this patch in the official version later.

 

Thanks for your patience.

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#57
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Re:Deco M4 wifi clients with wifi connected and "no internet"
2020-07-06 08:19:31

@TP-Link_Deco 

Thanks.. I had updated the firmware last Saturday.. so far use it until now , the disconnect is still acceptable... Mean currently is only disconnect 2 to 3 times a day per device.. before update the firmware it disconnected from internet minimum 10 times a day per device.

Will continue monitor it.

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#58
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Re:Deco M4 wifi clients with wifi connected and "no internet"
2020-07-07 11:57:11

@TP-Link_Deco Upgraded today, no changes so far. I still experience a stable connectivity when my two APs are connected through Wi-Fi but a very instable one when connected through Ethernet (~61% packet loss, with a drop every 3 or 4 packets). I know my wired connectivity is good since I use it 8-9 hours a day with my work computer with no issue at all.

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#59
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Re:Deco M4 wifi clients with wifi connected and "no internet"
2020-07-07 17:35:46 - last edited 2020-07-07 21:19:25

@TP-Link_Deco Upgraded today to the 1.1.8_beta, and did my usual test: half a dozen connected devices (all work fine), all doing their normal stuff and, with the nokia 2.2 at around 3m from the main deco router, start the Youtube app and play a long (1h+) video and see how far it plays. While that, in my laptop, once in a while do ping tests to the nokia 2.2 to see if it is still responding and also check the ping response time. I notice better ping times for sure (no more 1s, now most are under 100ms), and the video, at the moment I write this, is playing for 35minutes (with a few minutes of cache constantly) and pingable!? Let's see if after a few more days if this keeps going on (and I have another nokia 2.2 to test) but it definitely looks way better than ever!

 

Update: second nokia 2.2, streaming TV, no stop, so far so good. In the Deco app I see now the devices streaming (youtube or iptv) showing up with a small rocket and the word "Accelerating..." instead of the usual download/upload speed [any clue of what it means now?] and I think I also see a uPnP new option now [that I disabled] ?

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#61
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Re:Deco M4 wifi clients with wifi connected and "no internet"
2020-07-08 14:06:58

@TP-Link_Deco 

 

Hello,

 

Do you know when official firmware release for M4R hardware V2 will be published ?

 

I have V2 hardware and the firmware published here is for hardware V1.

 

Regards,

Miguel.

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#62
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Re:Deco M4 wifi clients with wifi connected and "no internet"
2020-07-09 10:04:43

@Pat1185 

 

Hi, thanks a lot for the update.

 

Please let me know if there is an issue. Have a nice day.

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#63
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Re:Deco M4 wifi clients with wifi connected and "no internet"
2020-07-09 10:12:41

@Quent1 

 

Hi, sorry about that.

 

May I know the model number of your switch? What if you connect the second Deco to the main Deco directly with cable, will there be any disconnection?

 

Thanks.

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#64
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