Intermittent internet dropouts on the TPLink AX-6000

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Intermittent internet dropouts on the TPLink AX-6000

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
68 Reply
Re:Intermittent internet dropouts on the TPLink AX-6000
2020-06-13 13:46:33 - last edited 2020-06-13 15:22:34

@Nerdsinc With the last firmware 1.1.0 Build 20200427 rel.80857(4555) , for my Archer AX6000, the wifi is very slow almost every 2h00...

I have to change some configuration in wifi settings to get the normal speed... then change again few hours later.

 

Do you have a more stable version? what's wrong with this router?

 

I have 600Mbps/s, but 1h00 later, only 2Mbps/s, and i have to reboot the wifi router to get my speed back:(

 

 

Thanks

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#59
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Re:Intermittent internet dropouts on the TPLink AX-6000
2020-06-14 10:10:11

Hi, @ecointet I have the same problem.

 

Changing a non wifi related setting on the router, for example, turning off USB sharing and applying fixes the problems and the wifi is back to normal operation.

 

This is frustrating.. I'm using 1.1.0 Build 20200427 rel.80857

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#60
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Re:Intermittent internet dropouts on the TPLink AX-6000
2020-06-15 16:55:27 - last edited 2020-06-15 18:41:55

After doing some experimentation I think I've found a stable setting using build 1.1.0 Build 20200427 rel.80857.

 

I've disababled 2.4 Ghz and forced static Channel Width and Channel.

This config as been stable for around 24 hours.

 

I'm using a mix of 802.11ac and 802.11ax devices, like Macbook Pros, iPhone 11 Pro and iPhone XS, and they've all maintained connectivity since these changes.

I haven't tried increasing the Channel Width yet.

 

 

Edit: Added firmware build version.

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#61
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Re:Intermittent internet dropouts on the TPLink AX-6000
2020-06-15 17:06:45

 

Nerdsinc wrote

This only happened after the latest firmware (its not even on the website yet), but laptops in my home with an Intel WiFi chipset seem to be connecting to my AX6000, but are unable to connect to the internet. I have verified that this issue is localised to the Intel chipsets, as my mum's old Broadcom adapter never loses connection.

 

I have tried switching off "Smart Connect", rebooting the router, turning off the 5Ghz band AND turning off Wifi 6 to no avail.  The devices lose their interconnection intermittently, when the computer reports the device as "Connected, with no internet", I cannot even get into the router gateway.

@Nerdsinc 

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#62
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Re:Intermittent internet dropouts on the TPLink AX-6000
2020-06-15 18:34:26

You guys might want to check out the other forum post we have going that talks about these same issues.

I have been in contact with TP-Link via e-mail, but no solution yet.

 

Agree with all that it is getting very frustrating.

As with others, my issues didn't begin until the latest firmware upgrade.

 

See the other thread below:

 

https://community.tp-link.com/en/home/forum/topic/210860

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#63
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Re:Intermittent internet dropouts on the TPLink AX-6000
2020-08-11 14:26:12

@Nerdsinc 

 I have had the same problem. I just updated the firmware yesterday 10 August 2020 with the app. This problem has been going on since I purchased this router 6 months ago. My Centurylink Gig fiber seems stable, but lately the bandwidth has been slower than usual 500Mbts vs 800-900. While I'll have 20-28 clients on the network at any time, At most only 3 will be activly used. My issue has mostly been with the wifi, diffculty to connect and periodic dropping, the wired connections have also been dropping lately. I've tried to eliminate devices one by one to see if they are causing interference but none have. I am in the process of getting another router from Centurylink to see if that resolves or improves the problem.

 

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#64
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Re:Intermittent internet dropouts on the TPLink AX-6000
2020-08-12 00:58:39

@GRD 

 

Hello,

 

Do you still encounter the dropping or speed issue with the latest firmware? The issue is exactly the same as on the older firmware?

 

Once upgraded the firmware, can you please reset the AX6000 to its factory defaults and reconfigure it from scratch to give it a go?

 

Thanks.

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#65
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Re:Intermittent internet dropouts on the TPLink AX-6000
2020-08-12 19:12:11

@Kevin_Z 

Thanks for the suggestion. I'll try it and let you know. New issue, not able to get the app to connect or the web interface to come up. This router is junk.

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#66
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Re:Intermittent internet dropouts on the TPLink AX-6000
2020-09-20 07:30:04
Hello Kevin i am still facing the same problem the internet get dropped and then i have to reconnect manually i have upgrade the firmware to V1_200714 and i reconfigure the router. it worked perfectly for sometime and then it will dropped. i have to disconnect the network and reconnect many times so it worked.
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#68
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Re:Intermittent internet dropouts on the TPLink AX-6000
2020-09-21 06:24:18

@FBS Hello just to update you i spoke to customer representative from TP and he told me to change the channel of th wifi to either 11,9 or 6 on 2.5MHZ. he claims that this will solve the issue. after doing so the same issue restart : some time the devices work then teh internet get droped and again i have to spend like one hour disconnect and reconect with no solution. 

did anyone find a way to solve this issue?

 

 

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#69
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