Deco Device list does not load

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Deco Device list does not load

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Jorgedcw

2019-08-24 22:52:42 - last edited 2019-08-30 08:59:50

Posts: 1

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2019-08-24

Deco Device list does not load

2019-08-24 22:52:42 - last edited 2019-08-30 08:59:50

Model: Deco M9 Plus

Hardware Version:

Firmware Version: 1.2.8

Hello

I'm facing an issue were all the devices connected to the network are not listed. My automations only works if it only contains tplink devices (I also have smarthings and securify), but these are not showed in the list either. All the categories do not appear, and if I switch the view to sort by location, all the locations are emty. the only thing that shows is the other network devices connected.

Thank you for your support

1 Reply

Kevin_Z

2019-08-30 09:01:11

Posts: 21748

Helpful: 5123

Solutions: 2565

Stories: 21

Registered: 2018-12-24

Re:Deco Device list does not load

2019-08-30 09:01:11

@Jorgedcw

Sorry to respond late. I found that you raised a ticket email as well, and my colleague follows up and try to do some troubleshooting together and fix it.

You can reply the email and keep in touch with her.

Any updates, you can let us know.

Good day.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.

Deco Device list does not load

Deco Device list does not load

Information

Voters 0

Tags