Deco Device list does not load

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Deco Device list does not load

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Jorgedcw

2019-08-24 22:52:42 - last edited 2019-08-30 08:59:50

Posts: 1

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Registered: 2019-08-24

Deco Device list does not load

2019-08-24 22:52:42 - last edited 2019-08-30 08:59:50

Model: Deco M9 Plus

Hardware Version:

Firmware Version: 1.2.8

Hello

I'm facing an issue were all the devices connected to the network are not listed. My automations only works if it only contains tplink devices (I also have smarthings and securify), but these are not showed in the list either. All the categories do not appear, and if I switch the view to sort by location, all the locations are emty. the only thing that shows is the other network devices connected.

Thank you for your support

1 Reply

Kevin_Z

2019-08-30 09:01:11

Posts: 21569

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Registered: 2018-12-24

Re:Deco Device list does not load

2019-08-30 09:01:11

@Jorgedcw

Sorry to respond late. I found that you raised a ticket email as well, and my colleague follows up and try to do some troubleshooting together and fix it.

You can reply the email and keep in touch with her.

Any updates, you can let us know.

Good day.

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Deco Device list does not load

Deco Device list does not load

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