Deco M5 speed issues since update to v1.3.1
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.Deco M5 speed issues since update to v1.3.1
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Since updating to v1.3.1 I have been suffering with many different devices having internet connection issues. All are connecting to deco but very poor throughput. Is a fix available or firmware downgrade available?
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
I am also unable to take a call on my mobile using WiFi calling since the update as the other callers say it keeps breaking up. This latest update is very unstable.
- Copy Link
- Report Inappropriate Content
We will get some details to do further analysis and try to fix it.
What is the current network topology/layout? And may I know who is your internet service provider? And what's the bandwidth you pay for them?
With your device connected to modem and main Deco by wired cable directly, what is the actual speed you can get separately? And please click here to check the wired negotiation speed.
Note: The steps are the same, while you need right click on local area connection or ethernet connection.
Besides, please try to run a speed test via the Deco app and show us the results.
With your computer or cellphone connected to the slave Deco only, please run the speed test for 3 times and show us the test results; Furthermore, please connect your computer to the slave Deco by ethernet cable to verify the wired speed.
Please uncheck obtain DNS automatically and change the primary DNS to 8.8.8.8 under advanced>>IPv4>>Internet connection type page and and click save.
After that, please run the speed test again and check whether it work.
Have a great day.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
Didn't get chance to carry out the requested diagnostics yet, but last night main deco disconnected with solid red led, deco was very hot to touch. Removed power for a bit and when came back on still had solid red led but then after a while started working again. This new firmware is having big issues
- Copy Link
- Report Inappropriate Content
Hello, thanks fo ryour reply.
When the main Deco shows red, can you get internet from the modem directly with your computer connected?
For the temparature, as an electrical device and network gateway, it will produce heat inevitably, please locate it in an open and fairy place.
If possible, you can use a thermometer to measure its temparature.
Besides, you can try to degrade the firmware via the web UI and give it a shot.
Best regards.
- Copy Link
- Report Inappropriate Content
Please can you provide a link to the older firmware to allow me to downgrade.
Thanks
- Copy Link
- Report Inappropriate Content
Carried out the requested test.
Unable to carry out wired test as I have no suitable device.
All other test showing similar results of 64 down and 18 up.
Changed DNS and same result.
Devices work but either start buffering video or music pauses, or games pause, or WiFi calling is poor.
- Copy Link
- Report Inappropriate Content
I am unable to find the older firmware to download , only the current firmware seems available. Please can you let me know where to get the older firmware
- Copy Link
- Report Inappropriate Content
Hi, please can you provide the older firmware as I can only find the latest firmware on tplink site.
Many thanks
- Copy Link
- Report Inappropriate Content
Hi, sorry to respond late.
The older firmware is listed on the US official website, and the firmware is universal.
https://www.tp-link.com/us/support/download/deco-m5/#Firmware
Meanwhile, we need use the TFTP firmware recovery to downgrade the firmware. I will send it to you later.
And you can refer to the story as well: https://community.tp-link.com/en/home/stories/detail/582
Please notice the file name of the firmware, it is important.
Good day.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 1
Views: 4368
Replies: 13
Voters 1
