Archer C6 2.4G band stops working, disable then enable restores
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Recently purchased Archer C6 Router running the latest firmware. On 4 occasions the 2.4G WiFi band has stopped working, devices can connect to it but get no network access. Disabling and enabling the 2.4G band on the admin interface restores the connectivity, the 5G band is not affected, a device connected to it is used to reset the 2.4G band.
I used the chat support service to discuss the issue and the suggestion was to change from automatic to a fixed channel for the 2.4G band, this appeared to resolve the issue but it has happened again today, a phone which only works on 2.4G was showing the WIFI as access denied.
is there anything else I can do to resolve this issue.
StuartP
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Yes, okay but this does not solve mine and others' problems unfortunately...
- Copy Link
- Report Inappropriate Content
We all need is:
1. Either TP-Link admits the issue with the router is hardware related, cannot be fixed and we all can get a refund from the retailers
2. Or a stable firmware is released ASAP! Really ASAP!
- Copy Link
- Report Inappropriate Content
Hello, If I didn't remember it wrong, I have already forwarded your case to our engineers, so please keep in touch with them directly, they will try to help you out.
- Copy Link
- Report Inappropriate Content
Yes but the problem is not just with my C6... just the opposite - many users had already reported the same... months ago!
The router really behaves strangely - sometimes is stable for few days... this morning it dropped me twice!
- Copy Link
- Report Inappropriate Content
Yes, we understand that a lot of users are encountering the dropout issue with the Archer C6 router, while the reason is not the same for you all, and that is the reason why we need to investigate with you guys case by case, which we hope you could understand and cooperate.
- Copy Link
- Report Inappropriate Content
This issue does seem to also affect A6 routers. For some reason I seem to be lucky with my C6 but I am certainly not going to update the firmware just in case I acquire the issue. I am still running the first firmware that fixed the issue of the router changing the WiFi channel after a reboot.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
@Kevin_Z why is tp link taking so long to fix the basic need of a router... You can strip all advanced features to start with atleast give us some basic level firmware with which 2.4ghz and 5ghz works... 2.4ghz is very much needed and today that itself doesn't work?! How long are you expecting us to wait?
Can you not give a temporary firmware with basic 2.4ghz and 5 ghz working at the least?
- Copy Link
- Report Inappropriate Content
I just tested the beta version (ArcherC6v2_eu-up-ver1-3-6-P1[20200611-rel33480].bin) proposed by TP-Link as explained some posts above (#447) supposedly solving the bug and unfortunately, just 1 day after, the 2.4Ghz was unavailable on my devices.
So go back to the ArcherC6v2_eu-up-ver1-3-0-P1[20200402-rel52000].bin the most stable version I have tested with my router settings.
- Copy Link
- Report Inappropriate Content
I think it dépends on the hardware or region, I don't know, but on mine, 1.3.0 crashes after few hours ans the one i posted, works perfectly for the moment
- Copy Link
- Report Inappropriate Content
Information
Helpful: 5
Views: 122591
Replies: 580
Voters 3
