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Deco m5 can not update the firmware

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Deco m5 can not update the firmware

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Deco m5 can not update the firmware
Deco m5 can not update the firmware
2019-07-14 01:22:59
Model: Deco M5  
Hardware Version: V2
Firmware Version: 1.2.3 build 20180926 rel. 60920

When i was updating my Deco M5 using the deco app, the feed back was:

Your Deco M5 Wi-Fi System is currently Up-to-date. Enjoy!

Deco M5

Firmware version

1.2.3 build 20180926 rel. 60920.

 

As i know the newest firmware is already 1.3.1 and mine is still year 2018 firmware. Even after I reset the modem, reset the Deco dan swapping the main deco, the result was still the same. Help please.

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3 Reply
Re:Deco m5 can not update the firmware
2019-07-14 21:26:46

Where in the world are you?

i had a similar problem with three of my m5’s, the other two updated to v1.31 via the app but three didn’t so I contacted support via the app and they emailed me the software to do the update from my pc. The latest firmware has only been rolled out to certain regions, I think the rest of the world will have the firmware available soon. I think it’s only the USA and the Uk so far. Hope this helps.

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#2
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Re:Deco m5 can not update the firmware
2019-07-15 03:42:19

@Johan123 

 

What is the country version of the Deco M5 which you can find on the bottom label of the actual device, next to the model number. 

 

I checked the firmware release note, the 1.2.3 build 20180926 rel. 60920. is not an official one, may I know how did you install this firmware? 

 

Besides, you can try to disable the firewall or antivirus software on the front-end device/modem to give it a go. 

 

 

 

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#3
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Re:Deco m5 can not update the firmware
2020-04-06 20:16:33
Anyone have an update on this? This is definitely the problem. I've got several Decos. Some of they have different hardware versions so they won't update.
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#4
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Replies: 3

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