Devices sometimes take a while to connect
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Hi. There are times my devices have problem connecting to the wifi. My Windows 10 PC would keep saying "Unable to connect." Then, I have to either wait for a while before it can finally connect, or reboot the main Deco to temporarily get rid of the problem.
Additional note:
1. There are two Decos: Living room and upstairs, with each Deco at a few feet away from respective end of the stairs.
2. The Decos are turned on 24/7.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Have you ever tried to forget th network on your computer and reconnect to the wifi?
Besides, we have released an internal firmware trying to fix it. You can email our tech support with the thread link attached.
https://www.tp-link.com/support/contact-technical-support/
Then our agent can email you how to install it and check whether it works.
Good day.
- Copy Link
- Report Inappropriate Content
Forget network failed. However, once I disabled Fast Roaming, my PC could connect again.
EDIT: I've just e-mailed the tech support.
- Copy Link
- Report Inappropriate Content
Thanks for your feedback; like it mentioned on the fast roaming page, turning on this feature may result in some older wireless device being disconnected from the Deco network, if only the PC got disconnected, you can try to contact their tech support and update the driver of the built-in network adapter.
Meanwhile, you can wait a while to get the reply via email.
- Copy Link
- Report Inappropriate Content
So, does the bug in the firmware have something to do with Fast Roaming?
- Copy Link
- Report Inappropriate Content
I think that disabling Fast Roaming or even rebooting just shuffles the list of devices that were unable to connect. My PS4 and my brother's PC were unable to connect to the wifi just now. I rebooted the main deco. When it was done, the two devices became able to connect but my father's phone became no longer able to.
EDIT: I've just found out that my phone was hit too. Strangely, the forget network method worked on this one.
- Copy Link
- Report Inappropriate Content
The reason why I mentioned fast roaming is to introduce it and let you know that it may make some old devices get disconnected.
Back to your case, to install the new firmware is a good choice.
May I now have you got any feedback from the tech support via email yet? And what happened if you have installed the firmware?
- Copy Link
- Report Inappropriate Content
No reply from tech support. But new firmware is imminent either way. I'd like to know if there's an estimate for version 1.3.1's public release date for M9.
- Copy Link
- Report Inappropriate Content
Do you have any ticket number or case number? I checked our email system but not your found.
Meanwhile, could you please provide a link of the email contact info you used?
Besides, for the new official firmware, you can keep an eye on official website/Deco app for the updates.
- Copy Link
- Report Inappropriate Content
Email title:
[TPLINK SUPPORT #231877]: Deco M9 Plus(2-pack) Referral from Forum: Devices sometimes take a while to connect
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 1232
Replies: 9
Voters 0
No one has voted for it yet.