App only functiona when in same WiFi as plug

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App only functiona when in same WiFi as plug

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Wendy

2019-06-23 16:45:32

Posts: 2

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Registered: 2019-06-23

App only functiona when in same WiFi as plug

2019-06-23 16:45:32

Model: HS100

Hardware Version: V16

Firmware Version:

Hi!

I’ve got 2 smart plugs and seem to only be able to control the plugs from the app whenever I’m in the same WiFi. Is that how it’s suppose to work?

1 Reply

Kevin_Z

2019-06-24 01:20:09

Posts: 21544

Helpful: 5004

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Stories: 21

Registered: 2018-12-24

Re:App only functiona when in same WiFi as plug

2019-06-24 01:20:09

Hi,

The HS100 supports remote control.

First, please go to device settings page to check whether you can see remote control option. And try to enable it; If failed, please show me is there any error message.

Then you can reset the smart plug by holding the settings button for 10s. The instructions to set it up as below:

https://www.tp-link.com/support/download/hs100/#video

After that, please test whether you can control it remotely.

Good day.

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App only functiona when in same WiFi as plug

App only functiona when in same WiFi as plug

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