Internet Connection problem

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Internet Connection problem

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

J.A

2019-06-11 21:46:00 - last edited 2019-06-12 02:37:35

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Registered: 2019-06-11

Internet Connection problem

2019-06-11 21:46:00 - last edited 2019-06-12 02:37:35

Model: TD-W8961N

Hardware Version: V2

Firmware Version:

Hello, I’ve got some problems with my router. It has been working for 5 years some time it’s suddenly switch off or lose connection with an internet. But today it couldn’t connect to a network and show ... (video bellow). Please can somebody explain me what does it mean. Should I change my router or it is happening due to provider

File:

11AED883-1C21-4CD5-9E1D-7AEFB7EEAABD.MOVDownload

1 Reply

Kevin_Z

2019-06-12 02:40:10

Posts: 21537

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Registered: 2018-12-24

Re:Internet Connection problem

2019-06-12 02:40:10

Hi,

From the video attached, the current DSL led is flashing, that means it failed to synchronize the DSL connection, that is the reason why you cannot get internet access.

Below is the instruction to deal with this issue you can give it a go.

https://www.tp-link.com/support/faq/735/

Any updates, please let us know.

Good day.

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Internet Connection problem

Internet Connection problem

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