Home

Forums

Stories

Knowledge Base

Home Network Community > Powerline Adapters > Connection dropping - Ethernet. TL-PA8033P KIT V2

< Powerline Adapters

Connection dropping - Ethernet. TL-PA8033P KIT V2

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Connection dropping - Ethernet. TL-PA8033P KIT V2

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

b0redj0rd

2019-05-30 06:35:07

Posts: 1

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2019-05-30

Connection dropping - Ethernet. TL-PA8033P KIT V2

2019-05-30 06:35:07

Model: TL-PA8030P KIT

Hardware Version:

Firmware Version:

I have an issue with the following device :- TL-PA8033P KIT V2

From looking online, there is a known issue with some (all?) TP-Link powerline adapters which can cause them to drop connection under particular conditions. I am getting messages when playing a game, Elite Dangerous, whereby the connection is dropped ('no internet connection') when the router remains online. From what I have seen, this is a TTL issue and that the device is going to sleep most likely.

The fix I have seen involves creating a batchfile, and have this ping the default gateway once a second to keep the connection active. This is not a desirable solution for me. Has this issue been addressed as part of a firmware upgrade, or are there any other solutions to this problem?

If no solutions are available, I will be returning my devices as they are not fit for purpose.

Thank you for any support.

1 Reply

Kevin_Z

2019-06-01 06:07:41

Posts: 21748

Helpful: 5124

Solutions: 2565

Stories: 21

Registered: 2018-12-24

Re:Connection dropping - Ethernet. TL-PA8033P KIT V2

2019-06-01 06:07:41

Hi,

Sorry to hear that you have some difficulty with our device. We have not received such feedback yet, while we will do some troubleshooting and try to fix it.

What is the light status of the powerline adapter when the connection drops out? And how do you make it back to work after that? Like reboot or so?

Please check the IP address and default gateway with your device connected to the powerline adapter.

Note: Here is the instruction: https://www.tp-link.com/support/faq/838/

At the same time, can you get internet from the main router by wired cable?

Besides, you can refer to the instruction below to narrow down the root cause.

https://www.tp-link.com/support/faq/2230/

Please tell me the current hardware and firmware version?

Any updates, please let us know.

Have a nice day.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.

Connection dropping - Ethernet. TL-PA8033P KIT V2

Connection dropping - Ethernet. TL-PA8033P KIT V2

Information

Voters 0

Tags