Hi,

Thanks for your waiting, you mentioned that the IP address you obtained from the offline device is 192.168.68.100, gateway is 192.168.68.1, while the LAN IP of the main deco is 192.168.178.1, right? 

While for your information,  the IP address on the whole network should be assigned by the main Deco which works as the DHCP server, you can reset the 2nd one and re-add into the network, or you can exchange the positions between this node and others to do a comparison analysis. 

Besides, after you changed the DNS to 8.8.8.8/8.8.4.4, please reboot the whole network system, including the modem and the Deco nodes. 

Any updates, please let us know.

Hi，

You can reboot the whole system, including the modem and the Deco units. 

When the Deco shwoed a red light, did app show offline? At that time, can you access internet from the modem directly?

Meanwhile, what is the network topology?

Any updates, please let us know. 

smoser wrote

Hi,

 

Last week I upgraded to 1.3.0 Build 20190419 Rel. 70702.  I've had significant issues since.  The most obvious of which is "internet down".  It happened twice last night.  My uplink was fine in both cases but the Deco showed a red light and reported down.  In both cases a power cycle of the M5 fixed the issue.  I've also seen packet loss (as per ping of the M5 gateway) as high as 80%.

 

Prior to this upgrade the system was generally working well.  I'm wishing I did not upgrade.  Is there an option to downgrade firmware?

 

Thanks,

Scott