Deco M5 - Lost Information
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Just logged into my Deco app on Android and discovered that all my Deco discs are no longer visible and that the app thinks that I need to set up my system from scratch again.
Please advise
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Hi,
What is the led status of the Deco M5? Can you get internet from the Deco units at that time?
Try to reboot/power cycle them and close the app and re-open it, after that, please test whether you can detect the Deco units.
Besides, you can uninstall the Deco app and reinstall it.
Any updates, just let me know.
Good day.
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Tried uninstalling and reinstalling the app but the issue continued.
However, could still access my WIFI cameras that were connected to the DECO network.
All LEDs were green when I got home.
Oddly, when I got home a couple of hours later, the information was back in the app and working as expected.
I then discovered that when I accessed the app when connected to a network outside of my home network (either via mobile data or my work WIFI) the disc information was not visible. The app worked as expected when connected to my home WIFI network.
I am pretty sure that I could access the disc information from work recently, so it seems that something has changed in the last few days.
I have just checked again via my work WIFI and cannot access the DECO discs but can access my WIFI cameras.
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Hi,
Please power cycle the modem and the main Deco, after that, please check whether you can access the Deco app remotely.
Note: You can enable the cellular data on your cellphone to test it.
Besides, please tell me your TP-Link ID and the mac address of the Deco units.
Thanks in advance, and may it help.
Good day.
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