Error [938] Config Importing Failed
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I keep getting Error [938] Config Importing Failed
Type is "Led Controller"
Changed Time server because I read a suggestion it was the cause of the problem but I still keep getting this error.
Any idea?
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Hello, thanks for bring this up again. Can you please help verify some details, then we will check if there is an issue?
1. May I have your network layout, how is the C9 connected to your network? Are there any other range extenders or switch in the network? If yes, try to remove it first and confirm again.
2. Who is your ISP and what kind of modem are you using? Is it a Dynamic IP setup on the C9 WAN or PPPoE?
3. How many devices are connected to C9, wired, and wirelessly? What are they? Is there any new device connected to the C9 network recently when the C9 begins to reboot? If there are some iOS14/Android 10 devices connected to the C9 network, try to disable the Private MAC address, then monitor again.
4. Try to disable the NAT boost on it, you can find it under Advanced -> System Tools -> System Parameters page.
Note: Please always ensure you are running the latest official firmware on the Archer C9 v5 first.
While if you still encounter the auto-reboot issue with the latest firmware, here comes with a beta firmware that may help with the auto-reboot issue you encountered with the Archer C9 v5, please give it a go and see if it will resolve the issue. Below is the download link:
https://static.tp-link.com/2020/202011/20201112/c9v5_eu-up-ver1-2-5-P1[20201110-rel73750]_nosign_2020-11-10_20.34.13.zip
Please upload this firmware into your Archer C9 v5 by referring to the below guide:
https://www.tp-link.com/support/faq/2139/
Kindly let the community know if your issue is resolved with this firmware or not, thanks very much~
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Hi,
I confirmed with our engineers, this log won't affect the actual performance of the router.
So you do not have to worry about it.
Good day.
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Thank you.
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My pleasure, do not hesitate to contact us if need more help in the future.
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Well maybe the above mentioned error by your count does nothing, by my count it restarts router 1-2 even 3 times a day, not ok at all. My TP Link is Archer C9 V5.0 ,firmware version 1.2.4 build 20190403 rel. 63869. I have this unit for 2 months or so, and for 1 month it worked without any issues.....
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I have the problem that sometime I have delay and I can´t reach the defaul gateway and I lost conection. I attached a print shot about error in the tplink sistem logs. Please help
Carlos
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Empece con este problema hace unas semanas, y desde ayer se me reinicia solo el router, no me habia pasado nunca y parece que esto le pasa a mucha gente pero tp link no da ninguna solución
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As I can see - there is nothing done with formware for last few years. I've exactly the same issue. Archer C9 (FW 1.2.4 20190403 rel. 63869) is restarting few times a day.
I'm starting to regret that i bought it...
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Hello, thanks for bring this up again. Can you please help verify some details, then we will check if there is an issue?
1. May I have your network layout, how is the C9 connected to your network? Are there any other range extenders or switch in the network? If yes, try to remove it first and confirm again.
2. Who is your ISP and what kind of modem are you using? Is it a Dynamic IP setup on the C9 WAN or PPPoE?
3. How many devices are connected to C9, wired, and wirelessly? What are they? Is there any new device connected to the C9 network recently when the C9 begins to reboot? If there are some iOS14/Android 10 devices connected to the C9 network, try to disable the Private MAC address, then monitor again.
4. Try to disable the NAT boost on it, you can find it under Advanced -> System Tools -> System Parameters page.
Note: Please always ensure you are running the latest official firmware on the Archer C9 v5 first.
While if you still encounter the auto-reboot issue with the latest firmware, here comes with a beta firmware that may help with the auto-reboot issue you encountered with the Archer C9 v5, please give it a go and see if it will resolve the issue. Below is the download link:
https://static.tp-link.com/2020/202011/20201112/c9v5_eu-up-ver1-2-5-P1[20201110-rel73750]_nosign_2020-11-10_20.34.13.zip
Please upload this firmware into your Archer C9 v5 by referring to the below guide:
https://www.tp-link.com/support/faq/2139/
Kindly let the community know if your issue is resolved with this firmware or not, thanks very much~
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