2.4ghz lost connection, 5ghz still working

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2.4ghz lost connection, 5ghz still working

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
90 Reply
Re:2.4ghz lost connection, 5ghz still working
2021-01-10 20:56:59

Using Asus now.

 

Not the best, but anything is better than TP-Link.

 

Mine is on the corner. Guess I'll burn it and post on YouTube.

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#72
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Re:2.4ghz lost connection, 5ghz still working
2021-01-10 21:58:56

@PlastiBots 

 

Ok.. so I tried the following and so far it's stable.  First of all, I sat for 1 hr fidding with changing channels and channel width for both 2.4 and 5, and tried saving without reboots.  Sometimes it worked, but it failed soon after.   So far here's what's working for the moment.  I am not super confident of this yet as I did a system reboot as well after making these changes.  I suspect the reboot just reset the BS that will likely come back.  Will report back if it does:

 

2.4GHz: Security WPA2/3 personal, Version:Auto, mode n/ac/ax mixed, channel width 20MHz, Channel 10, Transmit High.  

5GHz:  Security WPA2/3 personal, Version:Auto, mode n/ac/ax mixed, channel width 40MHz, Channel 157 (this was the default), Transmit High.  

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#73
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Re:2.4ghz lost connection, 5ghz still working
2021-01-11 04:24:33

@PlastiBots 

 

Good to hear that the workaround works for you too. Hope TP Link to provide a new firmware to fix this issue.

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#74
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Re:2.4ghz lost connection, 5ghz still working
2021-01-11 15:06:26

@nkbm 

 

So, after >12 hrs it's more stable, but we have had a few disconnects of phones from 2.4, so not in the clear yet. Also, want to point out that all was fine for 3-4 days without issue, then this issue came out of nowhere...  I feel that the reboot fixed it rather than the changes I noted earlier.   Also, I noticed something else odd with parental controls for my sons phone.   In the middle of all this, he complained as his phone was blocked at 5PM (even though the control was from 11PM - 7AM).   There's another thread on this, but apparently there's a bug around the time and DST etc..  In my case, the router showed the right time. Only after I removed and re-added his parental control profile, did it let him back in.  So, yeah, more bugs.  Not impressed for a $400 CAD router!  Im leaning on returning this for another brand, but going to give it a few more days.  

 

TP-Link, you need to acknowlege these issues and address them. It's a shame that this has been going on so long and there's been nothing in terms of fixes for this.  

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#75
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Re:2.4ghz lost connection, 5ghz still working
2021-01-11 15:11:24

IMHO,

 

It's the chip degradation, TP-Link doesn't have a solution to all our cases with "2.4 lost" rather than to replace unit to another (till a warranty is valid). Don't expect to get a firmware fix, choose another Brand (as I did)

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#79
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Re:2.4ghz lost connection, 5ghz still working
2021-01-12 16:58:34

An update on the changes I noted earlier:  My family has witnessed a number of droped wifi connections to 2.4 - a few times each day.  At times it requires re-entering the WiFi password. Not acceptable.   So yeah, likely returning this router...

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#80
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Re:2.4ghz lost connection, 5ghz still working
2021-01-13 16:27:20

@PlastiBots   Just ordered the Asus RT-AX86U. Some great reviews and looks like it's a stable device.    TP Link going back after I get it.

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#81
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2.4ghz lost connection, 5ghz still working
2021-04-04 14:59:23

@Danize 

 

I had this issue and the reason the 2.4 Ghz band disappeared was because I had plugged in a USB 3.0 HDD that was placed too close to the router. (I had it sitting 2 inches away from the antenna)

 

Apparently, USB 3.0 ends can cause 2.4 Ghz interference.  This was also worse for me because I used a USB 3.0 extender which is probably not shielded very well.

 

Good luck!

 

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#82
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Re:2.4ghz lost connection, 5ghz still working
2021-05-03 19:40:45

@Kevin_Z ,

 

People, I am testing anymore and find strange behavor, I can see 5(Five!) SSID´s when I have only 3! configured. Officially I configured only:

 

TP-LINK_DF7924 -> My main SSID -> 2.4Ghz

TP-LINK_DF7924 -> My main SSID -> 5Ghz

 

CCATHARINA -> Guest SSID -> Only 2.4Ghz

 

But!

 

 

It is as if the SSID´s of the main network are doubling the signal of the network but without a name. Signal for Guest Network maybe right.

 

Does this have any logic to be like this?

 

Thank´s

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#83
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Re:2.4ghz lost connection, 5ghz still working
2021-05-06 06:24:05

@rpotalara 

 

The hidden wireless network is used to build up the mesh wireless network system, which we call it Onemesh. For more details, please refer to the below article, which will help answer it:
https://community.tp-link.com/en/home/stories/detail/728


We do have the plan to add an Onemesh on/off switch on the new firmware, which allows you to turn it off manually. If you need this feature urgently, please install the beta firmware, and you will be able to disable the Onemesh on the Archer C6 (verify if yours is a US version or an EU version first, then install the correct firmware):
https://community.tp-link.com/en/home/forum/topic/207232

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#84
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