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Deco M5 - Xiaomi camera

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Deco M5 - Xiaomi camera

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Deco M5 - Xiaomi camera
Deco M5 - Xiaomi camera
2019-04-11 06:39:46 - last edited 2020-04-17 09:32:31
Model: Deco M5  
Hardware Version:
Firmware Version: 1.2.5

Hi all !

Can't connect my Xiaomi Camera to Deco WiFi / Internet through Deco ...

However , the camera connected to my old  Netgear router without any problem.

Can anyone  help me with this issue?

Thank you.

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#1
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1 Accepted Solution
Re:Deco M5 - Xiaomi camera-Solution
2020-04-17 09:32:10 - last edited 2020-04-17 09:32:55

Hi All,

 

It's recommended to kindly read the below thread. It's obviously a limitation on the client-side due to lacking support of the 802.11r roaming protocol.

https://community.tp-link.com/en/home/forum/topic/180194

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! Deco BE85_1.1.1 Supports WireGuard VPN,Channel Selection and Matter Deco BE65_V2_1.1.0 Supports WireGuard VPN, Channel Selection and More ▶Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.
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#20
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24 Reply
Re:Deco M5 - Xiaomi camera
2019-04-11 07:33:13

Hi,

 

Is there any error message if xiaomi camera failed to conect to Deco?

 

What about other devices? Can they connect to the Deco? 

 

Meanwhile, it is suggested to disable 5GHz network on Deco app to give it a go. 

 

Besides, try to disable fast roaming and setup QoS as standard/clear high priority devices to check whether it works. 

 

Any updates, just let us know.

 

Good day. 

 

Apmucm wrote

Hi all !

Can't connect my Xiaomi Camera to Deco WiFi / Internet through Deco ...

However , the camera connected to my old  Netgear router without any problem.

Can anyone  help me with this issue?

Thank you.

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#2
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Re:Re:Deco M5 - Xiaomi camera
2019-04-11 08:31:20

Kevin_Z wrote

Hi,

 

Is there any error message if xiaomi camera failed to conect to Deco?

 

What about other devices? Can they connect to the Deco? 

 

Meanwhile, it is suggested to disable 5GHz network on Deco app to give it a go. 

 

Besides, try to disable fast roaming and setup QoS as standard/clear high priority devices to check whether it works. 

 

Any updates, just let us know.

 

Good day. 

 

Apmucm wrote

Hi all !

Can't connect my Xiaomi Camera to Deco WiFi / Internet through Deco ...

However , the camera connected to my old  Netgear router without any problem.

Can anyone  help me with this issue?

Thank you.

 

Thank you for answer .

No specific error message from the camera , time out message only.

No problem with other devices such as air conditioners , phones , comps, TV etc.

I was try to desable 5GHz -  w/o results.
In additional , was open guest network with  2.4GHz only -  w/o results.

Disable fast roaming and setup QoS - I will try it today .

 

 

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#3
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Re:Re:Re:Deco M5 - Xiaomi camera
2019-04-15 02:46:55

Hi,

 

Any update on your case? Is the camera working fine now?

 

Basically, if you change a new network for your camera, there should be a reconfiguration needs to be done on your camera like reset and start over. You may need to consult this from xiaomi support and ask if they can help you to switch the network on your camera.

 

Since the Deco network is working fine with other devices, that means deco is working properly. And if you have any suggestion from xiaomi support about any settings on deco wifi, please feel free to let us know and we will try to help with that. And you may need to tell us the model of your xiaomi so that we will know more details about how the camera running with a wifi network.

 

Good day!

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#4
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Re:Deco M5 - Xiaomi camera
2019-10-03 19:45:03

@Apmucm Hi,

 

I have exactly the same problem. 

all my 3 cameras connect fine with other routers but not on the M5 (configured as router)

 

Did you find a solution ?

 

Cheers

M

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#5
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Re:Deco M5 - Xiaomi camera
2019-10-06 11:36:51
I had exactly the same problem. With the M9 and 2 M5s. Gave the camera to someone else and works fine. Rebooted network, turned off 5Ghz and reset, network settings, disable f roaming etc... still had no solution-
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#6
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Re:Deco M5 - Xiaomi camera
2019-10-16 13:08:06 - last edited 2019-10-16 13:08:31

disable the fast roaming would make the xiaomi 1080p cam works, but it is hard to believe it is the cause since I had the old 720p one as well and it works with fast roaming

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#7
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Re:Deco M5 - Xiaomi camera
2019-10-17 07:13:42

@butbut 

 

Thanks for your reply, glad to hear that you figured it out first.

 

Regarding to the fast roaming, it is more related to the camera itself. sometimes, the new device miss some feature than the old ones.

 

Cause the camera can connect to the Deco's network, you can use it to monitor or surveillance.

 

Good day. 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#8
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Re:Deco M5 - Xiaomi camera
2019-10-17 07:14:37

@Mad 

 

What is the model number of the Xiaomi Camera?

 

Any error message pops up if you failed  to join it? 

 

Try to enable guest network and verify whether it can join the network. 

 

Good day. 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#9
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Re:Deco M5 - Xiaomi camera
2019-10-17 13:07:35
Hi, The camera is now being used in another country on another network, non Deco routers and worked fine. Whilst I had it in Spain I enabled guest network and it still didn't connect. But you can close the case for me. Xiaomi support was lame. Thanks anyway
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#10
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Re:Deco M5 - Xiaomi camera
2019-10-18 07:50:07

@Mad 

 

Thanks for your reply. 

 

If need any further help, please let us know.

 

Good day. 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#11
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