Archer C9 V5 Disconnects

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Archer C9 V5 Disconnects

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

gregeeh

2019-03-28 21:59:05

Posts: 2

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Registered: 2019-02-23

Archer C9 V5 Disconnects

2019-03-28 21:59:05

Model: Archer C9

Hardware Version: V5

Firmware Version: 180423

Hi all,

I have a new Archer C9 V5 that's connected to FTTP, Dynamic IP, that intermittently disconnects from the internet. This is shown as an orange LED for the internet on the front of the unit. Power cycling does not fix the issue and it only happens every week or two.

Going thru the Quick Setup a number of times will usually make it connect again. But it does require quite a few attempts before it connects.

Any ideas greatly appreciated.

TIA

Greg

1 Reply

Kevin_Z

2019-04-01 03:29:42

Posts: 21755

Helpful: 5136

Solutions: 2565

Stories: 21

Registered: 2018-12-24

Re:Archer C9 V5 Disconnects

2019-04-01 03:29:42

Hi,

May I know who is your ISP?

With led became orange, can you access the web interface? If so, what is the internet IP address and default gateway at that time?

Meanwhile, can you get internet from the modem/NBN box directly when the C9 drops connection?

Besides, please follow the instruction below to do some test and tell me which case you belong to.

https://www.tp-link.com/en/support/faq/2237/

Good day.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.

Archer C9 V5 Disconnects

Archer C9 V5 Disconnects

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