Hi,

I couldn't login anymore on the Deco app, so I have reset my password.

I received the reset pw email and changed my password.

Then I tried logging in again and I received the general message : "Failed to log in. Please try again."

I tried a few times, same result.

I reset again, and the reset process worked again.  I tried logging in again with this new password, but same result (failed to log in).

Then I called to technical support hotline.  The girl on the phone told me that if she could log in with her gmail address, then I should be able to login too.

I've never heard anything this ridiculous.  When I politely asked if she could forward this to 2nd line, and/or create a ticket, she told me to send it by email because she couldn't create tickets.  Never heard anything like that before.

Anyway,  is there someone who knows how to fix this?  I send an email to support but it might take some time...  and perhaps this is a known problem?

Thanks!

Kris