Yep, Sky does not allow their customers to use other brands routers.
To install the new modem, you need to talk with Sky and see if they can provide information for you, such as username, password, VPI, VCI and connection type.
If you can get these information, you can login the web page of the modem to set up the Internet connection.

Thanks for the reply,reading postings elsewhere on the web,I think phoning SKY is a non starter.
Looks as if I bought a white elephant!

Lampman wrote

Thanks for the reply,reading postings elsewhere on the web,I think phoning SKY is a non starter.
Looks as if I bought a white elephant!

Go to skyuser forum for the details and how to get your login details from your sky router

Hi Lampman, I am a new member & registered after seeing your post.

I have the same TP-LINK modem router as you & my isp is Sky.

I had the same problem as you but it is possible to connect your device.

Type 192.168.1.1 in your browser to open the modem UI

Click setup: Enter VPI as 0 then VCI as 38

Next select PPPOA as connection type.

Under your sky router you will find your wireless network & password codes. On the next page of UI you will see your routers SSID change this over to the one on your Sky router, Then enter your password, Do this for both the 2.40 & 5.0 wireless SSID`s, (Those must be in upper case), Continue with setup & click finish.

After a few minutes your modem routers internet light should blink (Hopefully) & you will be online with the TP-Link

Hope that helps

Catt :)

Sky has the strict policy for not using other brand routers. For installing the new modem, you have to talk with Sky customer care and they will connect your call to the dealing authorities and they can provide you with relevant information as username, password etc. After getting this information, you can log in the web page of the modem to set up the internet connection. Source:

illena wrote

Sky has the strict policy for not using other brand routers. For installing the new modem, you have to talk with Sky customer care and they will connect your call to the dealing authorities and they can provide you with relevant information as username, password etc. After getting this information, you can log in the web page of the modem to set up the internet connection. Source: qwikfix.co.uk/sky-customer-services

You are replying to a very old thread. Since the Sky takeover of O2 broadband in 2013 all this has changed as they allowed O2 customers to continue to use their Thomson routers. The terms and conditions on ADSL services no longer prohibit the use of third party routers (although they do for their VDSL fibre service). All ADSL customers can now connect using:

Encapsulation: PPPoA
Username: [EMAIL="install@o2broadband.co.uk"]install@o2broadband.co.uk[/EMAIL]
Password: install
VPI: 0
VCI: 38
Multiplexing: VC-BASED
MTU: 1500

I have been using this on a TD-W8968 and it certainly works, except that the current firmware is not compatible with Sky IPv6, another issue...