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AC1750 C7 V5 internet connection issue

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AC1750 C7 V5 internet connection issue

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
AC1750 C7 V5 internet connection issue
AC1750 C7 V5 internet connection issue
2019-01-13 20:05:39

Hi

 

My C7 router has wan connection issue.The router working fine about 3-8 hours than drop internet connection.The led colour goes orange than goes back green than orange again.The router's CPU goes on 100% usage.I have to reboot is 3-4 times or unpluged for 5-10 minutes than goes back to green.But then comes the internet speed issues.Download speed is 100-500 very instabil.A few more restart and everything is ok again.If someone has any idea please let me know.

 

Thanks

 

Stopesz

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#1
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8 Reply
Re:AC1750 C7 V5 internet connection issue
2019-01-14 09:52:19

Reduce number of clients. 

 

Update firmware.

 

Contact tplink support.

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#2
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Re:Re:AC1750 C7 V5 internet connection issue
2019-01-14 13:39:30

Anton L.Z. wrote

Reduce number of clients. 

 

Update firmware.

 

Contact tplink support.

 

Firmware is up to date.Issue comes with 3 or 7 clients doesn't matter how many are.Maybe I have to send back.I have 7 more days.

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#3
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Re:AC1750 C7 V5 internet connection issue
2019-04-24 09:17:22

I have same problem. speed only 92 MBps on LAN  and wifi and should be 600 MBps .

when i reset the router to factory it is give speeds 600 mbpx but next day only 92 mbps according to speedtest onkio

firmware is up to date.

 

tried bothe operating modes: router and acces point but same resuldt .

until now there's no firmware update so after view days on the internet searching for solutions but found none.

when putting in the LAN cable directly in to my pc, speeds is 600 MBps.

this LAN cable goes int to the ac1750 router to extend my wifi in this room because the main router from my provider has t to low wifi speed and thats why i bouth

this one and "should" be a very good router..was i mistaken ?!?!?....

 

 

 so pleace help guys... realy needs suppose to have speeds !!

 

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#4
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Re:Re:AC1750 C7 V5 internet connection issue
2019-04-25 01:46:41

Hi,

 

What is the current network topology? Is it internet cable--Main router--C7--clients?

 

Please login  to the web UI of C7 and go to basic-network map page; there please click on Archer C7 icon and then scroll down the page and check the negotiation speed of internet port. Please show me a picture of it as well. 

 

Then you can change another cable with better quality to give it a go.

 

Any updates, please let me know. 

 

Good day. 

 

johnnyxtheman wrote

I have same problem. speed only 92 MBps on LAN  and wifi and should be 600 MBps .

when i reset the router to factory it is give speeds 600 mbpx but next day only 92 mbps according to speedtest onkio

firmware is up to date.

 

tried bothe operating modes: router and acces point but same resuldt .

until now there's no firmware update so after view days on the internet searching for solutions but found none.

when putting in the LAN cable directly in to my pc, speeds is 600 MBps.

this LAN cable goes int to the ac1750 router to extend my wifi in this room because the main router from my provider has t to low wifi speed and thats why i bouth

this one and "should" be a very good router..was i mistaken ?!?!?....

 

 

 so pleace help guys... realy needs suppose to have speeds !!

 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#5
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Re:Re:Re:AC1750 C7 V5 internet connection issue
2019-04-29 09:19:53

hi, thanks for you respons.

 

"What is the current network topology? Is it internet cable--Main router--C7--clients?"

if you main how i hooked up the acher c7 on the main router "technicolor TG389ac"? I just put in my LAN cable that whas in my pc where i get 600MBps whits give me a download speed of 75MB max per sec.
i use this cable to put in the wan port and was oke at first try, but after wile suddenly only 100mb duplex ???

pc internet connection adapter shows 1.0 Gb speed.

so it is actually an extender but when set to acses point, not muts to change here to i set it back to router.

on the page you mensioned negotiation speed are
on "internet port " 100Mbps full duplex (should be 1000 )
on "lan 2" 1000Mbps full duplex.

you said change cable but i have normal speed of 600Mbps when cable is in pc,than it should be good ?

i read somewhere that the negotiation speed of wan can not be changed manualy ?

 

so where is the problem than ?

 

 

File:
tp-link ehternet properties.jpgDownload
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#6
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Re:Re:Re:Re:AC1750 C7 V5 internet connection issue
2019-05-03 08:39:25

Hi,

 

The network topology means how do you connect these devices together. So please tell me that; or you can show me a picture of the physical connection among them.

 

Meanwhile even though you can get a better speed from the main router with the same cable, considering the neogotiation speed is 100Mbps full duplex only, please change another cable with better quality to run a comparison analysis. 

 

Besides, you can try to change the negotiation speed to 1000Mbps. Log into the web UI of C7 and go to advanced-system tools-system parameters-duplex. 

 

Any updates, please let us know. 

 

Good day. 

 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#7
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Re:Re:Re:Re:Re:AC1750 C7 V5 internet connection issue
2019-05-04 06:41:12
hi. oke. all is clear now. it was the cable which appears to have a bad contact and changes when i hooked it up to the c7 router which is on the table and me pc is on the ground below the table. so looks like the cables inside the cable head are starting to lose contact . when i pick up the cable by hand, than it shows 1000Mbps so need to buy new cable and works oke now. tanks for responding .!!
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#8
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Re:Re:Re:Re:Re:Re:AC1750 C7 V5 internet connection issue
2019-05-06 01:59:43

Hi,

 

Thanks for your valued reply, and seems that we found the root cause.

 

You can buy a new cable which can handle 1000Mbps, and then take some time to do a test. 

 

Any updates, please let us know.

 

Have a nice day. 

 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#9
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Replies: 8

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