Issue Windows 10 systems vs. Deco M5
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Issue Windows 10 systems vs. Deco M5
Model :
Hardware Version :
Firmware Version :
ISP :
Hi there,
I've got a pretty annoying issue with my installed Deco M5 system. I've got 3 Deco M5 units installed in my house, installed in a star-setup (as desribed on this forum), all connected trough a Cat6 ethernetcable.
All works fine, but...
All of our windows 10 devices (3 laptops) can connect wireless to the Deco's main wireless network, but they can't get trough to the internet. All other devices (several ipad, iphone and android devices) got no issues with that. The strange thing is when I set u a guest-network and make the Windows 10 devices connect to that guest-network, they instantly can connect to the internet (but obviously not to the devices connected to the local netork, such as printers and NAS). So the guest-network works exactly as it should. Connecting the Win10 devices wirered to the Deco's (main-network) results in the same problem.
So, when I connect Windows 10 laptops tot the main network of te Deco (wireless or wired), I can get to the devices in the local network, but not to the internet. When I connect the same devices to the Guest-network, I get internet, but no local devices. The guest network works exactly as it should, the main-network does not, while there is no internet connetion available.
TP-Link support in the Netherlands told me this is not an Deco issue, but an issue with my modem. I was told to bring the modem in bridge-mode, so the Deco does all the DHCP work. I did just that, but it doesn't solve the problem. In my opinion the modem is not the problem, but the Deco's are, while connected to the guest-network, internet works just fine.
Anyone any suggestions how to get internet working on my Win10 devices through the main Deco network?
Kind regards.
Hardware Version :
Firmware Version :
ISP :
Hi there,
I've got a pretty annoying issue with my installed Deco M5 system. I've got 3 Deco M5 units installed in my house, installed in a star-setup (as desribed on this forum), all connected trough a Cat6 ethernetcable.
All works fine, but...
All of our windows 10 devices (3 laptops) can connect wireless to the Deco's main wireless network, but they can't get trough to the internet. All other devices (several ipad, iphone and android devices) got no issues with that. The strange thing is when I set u a guest-network and make the Windows 10 devices connect to that guest-network, they instantly can connect to the internet (but obviously not to the devices connected to the local netork, such as printers and NAS). So the guest-network works exactly as it should. Connecting the Win10 devices wirered to the Deco's (main-network) results in the same problem.
So, when I connect Windows 10 laptops tot the main network of te Deco (wireless or wired), I can get to the devices in the local network, but not to the internet. When I connect the same devices to the Guest-network, I get internet, but no local devices. The guest network works exactly as it should, the main-network does not, while there is no internet connetion available.
TP-Link support in the Netherlands told me this is not an Deco issue, but an issue with my modem. I was told to bring the modem in bridge-mode, so the Deco does all the DHCP work. I did just that, but it doesn't solve the problem. In my opinion the modem is not the problem, but the Deco's are, while connected to the guest-network, internet works just fine.
Anyone any suggestions how to get internet working on my Win10 devices through the main Deco network?
Kind regards.
