Solid red LED - crashed Deco units
Hardware Version :
Firmware Version : 1,2,3 Build 20180819 Rel. 68100
ISP :
Yesterday, all of a sudden while we where watching Netflix, all devices lost connection to the Internet and my 2 Deco M5's had a solid red LED. It was not possible to use the app to check the M5's for messages. After a number of brutal resets by yanking out the power cable I realised that my only remaining option was to make a factory reset on both units.
Has anyone else experienced this or similar?
Is it possible that this is related to the recent update?
And why does'nt TPLink provide any information about what to do when the LED is solid red on a Deco M5?
Configuration: Internet (fibre via ethernet) -> Deco primary unit -> Switch -> Deco secondary unit.
Other: Pi-hole, only running DNS for selected clients on the network (HTPC etc). Deco primary unit handles all ipconfig/ifconfig for other clients.
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In addition to the network cable connection with the ISP, a Tplink TL-SG108 Switch is also connected. In this Swtich are connected cabled IP cameras, hub iOT and Alexa.
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@nergruht I noticed this thread has been started years ago but that there are still recent entries. I'll add mine to it.
As of about 10 days ago my 3 Deco P9 unites have been showing similar behaviour. My Deco P9 network has turned all units to solid red status 3 times in the past 10 days, I have had them working for nearly 2 years without any issues.
What happened:
- All 3 unites show as solid red.
- The first time restarting them all in the deco help fixed the problem, but this was the case only once.
- 2nd time around I tried restarting, unplugging and pluggign in the main Deco unit, Unplugging and plugging in all deco units. Restarting the ISP modem I ended up factory resetting all the Deco units AND the Isp modem and reconfiguring my network from scratch. I did swap out the main Deco unit with a different Deco unit.
3 days later I get home... All units solid red again.
This time I tried restarting the units in the Deco Ap, no result.
- I unplugged one of the two not main deco units - I pretty much wanted to eliminate the fact one unit was corrupting the network after a while.
- Unplugged the main deco unit
- Unplugged the ISP Modem, Plugged the ISP modem back in
- Plugged main Deco unit back in, it initially did go straight from Green to red but then surprisingly turned white. The Deco unit that I left plug in went to white status too and after pluggign in the 3rd unit that one got its white status light back as well.
I haven't been paying attention to recent updates
As I am writing this it's August 16th 2022, was there a recent update ?
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Hi, there hasn't been a firmware upgrade recently.
Have you checked the IPV4 settings on the Deco APP>More>Advanced>IPV4 when P9 turned red again?
If it is 0.0.0.0(Dynamic IP connection type)It is also suggested to unplug the main P9 from the ISP modem and connect a computer to the ISP modem to see whether the internet service is still here.
Since you have swapped a different Deco as the main unit, I think the disconnection is very likely to be caused by the unstable interment service from ISP.
Thank you very much.
Best regards.
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Thanks for the swift reply David.
To answer your question. 2 out of 3 times the SSID of the network I set up through my Deco P9 units is still visible but I can not connect to it. Additionaly my DECO app indicates that none of the deco can be be found. So checking the advanced settings was impossible. The time I did check everything seemed to be ok but I will pay closer attentino to the IP4 address next time it happens. That is, if it happens.
Meantime the SSID through my ISP's modem is up as well, can be connected to and does provide me with WAN access.
What I've done for now is number my 3 P9 units and if an other crash occurs I'll set up my network again on 2 units to see if the problem persists. I'll keep repeating the process till all units have been left out of the network or till the problem stops occurring. Since I doubt more than one unit would develop a defect at the exact same time my guess is that there is one faulty unit that is somehow corrupting the network.
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I have been having the same issue. I purchased this unit yesterday and it worked fine.
I woke up this morning and all of the lights on the 3 Decos have been red. My internet is absolutely fine and I can connect directly to the router via my laptop/tablet/phone devices.
I have reset the deco units 3 times as well as unplugging the router the same number of times.
I have gone into the Deco app and removed the devices and repaired 3 times but literally after about 30 seconds, the light goes red and it tells me there is "no internet".
If I'm being honest, I wasn't expecting this and am somewhat disappointed in this purchase as I bought the devices after reading about which APs would be best for a Virgin Media Wi-Fi set up - previously I was using Tenda Nova which was not great at all but I didn't have these type of issues.
Is there someone that can help resolve this asap?
Thanks,
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Thanks for the feedback.
You could try to adjust the network topology a little bit, such as:
ROUTER -> Main M4---SWITCH -> -----ethernet-->M4(2ndUnit)----ethernet-->M4(3rdUnit).
And may I know the model number of your main router as well as the switch?
Thank you very much.
Best regards.
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Hi, along with the implemention of the firmware, less disconnection cases are caused by the Deco itself. Improper operaration and installtion are inevitable. So you might see a similar feedback at any time. Due to this, we have tried to integrate all the troubleshooting suggestions here so that users could more easily to find the solution or contact us at the earlier time without a frequent reset/reboot:
It will be highly appreciated if you could let me know which case you might have on the Deco.
Thank you very much.
Best regards.
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