TD-W9970 Periodical Disconnections

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TD-W9970 Periodical Disconnections

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
TD-W9970 Periodical Disconnections
TD-W9970 Periodical Disconnections
2018-03-14 10:18:32
Model :

Hardware Version :

Firmware Version :

ISP :

Im experiencing a problem where my device stop responding for some seconds each 2 or 3 hours (not sure the real time gap here). The problem affects even LAN as it stop respond a 'ping -t 192.168.1.1' command periodically. Im sure its a issue with TD-W9970 but his log show no entries about this strange disconnections. My old device has no issues like this.


Has anyone faced such problem?
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#1
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4 Reply
Re:TD-W9970 Periodical Disconnections
2018-03-15 17:29:02
The router just respond again automatically after some seconds? You may not be able to access 192.168.1.1 admin menu if ping fails, but try it. To see if you can check the info in Status window. Also save the log. contact tplink support.
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#2
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Screenshot ot the problem
2018-03-28 06:22:12
When my Router disconnected. I was able to access its administrative interface and run a diagnostic. Results are show in this image attached. I'm unable to find a explanation to these strange disconects.



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#3
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Re:TD-W9970 Periodical Disconnections
2018-03-28 09:49:14
no idea why it behave this way. you would better contact tp-link email support.
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#4
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Re:TD-W9970 Periodical Disconnections
2018-03-28 09:55:37
Thanks for your answer. I will contact them.
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#5
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