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Archer C9 drops Internet signal

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Archer C9 drops Internet signal

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Archer C9 drops Internet signal
Archer C9 drops Internet signal
2018-02-26 18:03:33
Model :

Hardware Version :

Firmware Version :

ISP :

My Archer C9 turn the "globe" LED icon red and looses the Internet connection many times a week. When i put my laptop directly to the fiber lanbox it works.?

 hardware V3 & firmware version of this router is 1.3.1 build 20171215

 Can anybody help?

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#1
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3 Reply
Re:Archer C9 drops Internet signal
2018-02-28 17:00:50
Maybe there is a incompatibility problem between your fiber lanbox with C9_v3
Contact tplink support that is the best way to resolve your issue.
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#2
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Re:Archer C9 drops Internet signal
2018-03-16 14:03:30
Check if the router has WAN/internet IP address when the globe led turns red? If there is one, change DNS to 8.8.8.8. If there is no Ip address, save the system log when red globe light turn on and contact tplink support to debug
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#3
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Re:Archer C9 drops Internet signal
2018-05-19 22:25:54
The connection led changes colour when the router does not receive a dns query response. No dns service and the router assumes no internet connection. If your ISP's default dns server is spotty, try pointing your router to a more reliable on such as 1.1.1.1 and 1.0.0.1list two alternate dns servers on the router's network settings config screen. Leave the two dns spots in the dhcp settings blank.
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#4
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