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problem wifi tp link tl-wr941hp

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problem wifi tp link tl-wr941hp

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problem wifi tp link tl-wr941hp
problem wifi tp link tl-wr941hp
2018-01-30 06:30:47
Model : TL-WR941HP

Hardware Version :

Firmware Version : bulid 20170116

ISP :

hello good, I'm new to the forum ... the problem I have is with the TP LINK TL-WR941HP the wifi falls every certain hour, the wifi lines appear on my tablet but there is no internet, I have to deactivate and return to activate the wifi of the tablet to work again .. my tp link is V1, firmware 20170116, I do not speak English, sorry if the subject is badly written

pd : tp link in Mode Access Point
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#1
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22 Reply
Re:problem wifi tp link tl-wr941hp
2018-09-03 23:17:24
tambem passo pela mesma situação no meu TL-WR941HP v2,ja procurei por atualização e o mesma não tem att
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#2
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Re:problem wifi tp link tl-wr941hp
2018-09-21 18:00:19
I have the same model and I've been having issues with it from day 1. Do people usually have issues with this router?
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#3
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Re:problem wifi tp link tl-wr941hp
2018-09-29 05:47:05
I also have this same router TL-WR941HP V2 and it has the following frequent problems:

1) WAN Orange Light in router mode in the following situations:
- Downloading or uploading file(s) with ADSL Internet connection (8 Mbits)
- When is doing a speedtest and even when you are downloading a single torrent
- Running Windows Update or when is updating a software

2) High CPU usage (if you see the Perfomance Monitor) in medum level tasks for example: (all the situations in the point 1)

The manual says " WAN orange light means NO INTERNET". This orange light appears when I am using qBittorrent, downloading or uploading files at top speed of my Internet connection (8 Megabits ADSL2+). When I see the CPU and Memory Monitor in the router, the CPU load is very high (between 80 and 100%). But, There is no red light if I transfer a folder or big files between 2 PCs in LAN (1 PC Ethernet and the other over WiFi)

Screenshots:




The first screenshot is the CPU and Memory Load when I was doing a speed test. The second screenshot and the third are when I was trasfering a big file between 2 PCs in LAN. I was thinking that the problem may be the firmware, because this router has a Qualcomm Atheros TP9343(750 MHz) | RAM1: 64 MiB (a very good peace of hardware) but may still have a very unstable and buggy firmware. I hope that soon a new version of firmware will be release, we need a more stable and better performance of a hardware that by his specs should be excellent..
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#4
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Re:Re:problem wifi tp link tl-wr941hp
2019-01-29 23:39:57

Tambem estou com o mesmo problema, tenho 3 tablet em casa com versao android 5.1.1 e simplesmente apos dois videos no youtube kids a internet cai e só retorna após desativar e ativar wifi

 

Nas logs aparece [1014] Start to run WAN0_OFF e o consumo de cpu do roteador fica em 100% quando esta rodando videos no youtube kids.

 

Minha versao do firmware eh v2 mais recente.

 

Obs.:outros aparelhos androis 7.0 e ios nao apresentam esse problema. 

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#5
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Re:problem wifi tp link tl-wr941hp
2020-06-08 17:16:51

I have a similar issue with the v2.0. when I'm seeing a vídeo in YOUTUBE suddenly they connection to the wi-fi devices is broker, I issued fling to do a ping on the router address and I don't get any answer from the device, on the wired connection the router works perfectly, but on the wi-fi all the devices can't get access to another device ir Even the router, at this point to thing can happen, 1 the router stops this abnormal state and I can do ping to the router ir the internets pages, or I need to turn off the router for 10 seconds

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#6
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Re:problem wifi tp link tl-wr941hp
2020-09-04 04:21:54

@Kevin_Z 
Hi @Kevin_Z ,

 

I was discussing on a different topic and when researching on Forums I found this one that seems the same of the issue I'm facing.

I ahve 2 Windows, 2 iOS and 3 Android devices connected to my wifi. There is one Android device (Samsung A10S with Android 10) that when after a random period of time (15, 20, 40 minutes, etc) connected to this wifi it starts to show as connected but without Internet access. At the same time ALL otheer devices lose their Internet access as well.

When I just turn off andd then turn back on the Wifi of the Samsung A10S device, everything returns to work on ALL other devices.

 

Today I tried to use a device connected via cable to the WR941HP while having the wifi issue, and I had internet connection. This showed that it's not a Internet Provider issue, but something specific to the Wifi.

 

When using this Samsung A10S device on another Wifi (with another router) I don't have any issue with it.

 

I tried what you suggested on another topic (https://community.tp-link.com/en/home/forum/topic/200588) to change some settings to test. Please find below what I've tried.

-> Changed the Chanel Width from Auto to a different value (I tried 20MHz and 40MHz).

-> Changed the Channel from Auto to a different value (Tried with 6 and 11).

-> Changed the securty version from Auto to "WPA-PSK" and I tried also with "WPA2-PSK".

-> Changed the Encryption from Auto to "TKIP" and "AES"

-> I was using the "Beta" Firmware version to have the fix to the Chromecast issue, but as a test today I installed the Latest Official version to BR (TL-WR941HP(BR)_V2_180305)

 

Note that after all changes I still have the issue.

 

When checking  the Router System Log I can see the following 2 messges repeating:

led-controller[1013]: <6> 288051 Start to run WAN0_OFF
led-controller[0]: <6> 288996 Log 288051 repeated 7 times

 

Please find attached the Log. Note that I lost wifi connectivity sometime between 2020-09-04 00:59:47 and 2020-09-04 01:11:40.

 

Thanks

 

File:
syslog-2020-09-04.logDownload
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#7
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Re:problem wifi tp link tl-wr941hp
2020-09-04 06:32:47

@RAPROD 

 

Hi, thanks for all the detailed info and system log.

 

Can you please confirm if you never connect this Samsung A10S to the 941HP network? Will there still be an issue?

 

When there is no internet access on all the wireless connected devices, are they still able to get a valid IP address from the 941HP? Can you do a ping test on those devices and see what is the results?

 

Thanks.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#8
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Re:problem wifi tp link tl-wr941hp
2020-09-09 02:51:10

@Kevin_Z 

 

Hi Kevin,

I'm also experiencing the same problem.  I already tried to change the channel. still encountering same problem. requesting for urgent assistance. thank you

 

 

here is the log.

 

Hardware Version: TLWR941HP v1.0
Software Version: 2.0.1 Build 20171225 Rel. 60160

2020-09-09 10:28:47 led-controller[1013]: <6> 288051 Start to run WAN0_OFF
2020-09-09 10:28:33 led-controller[0]: <6> 288996 Log 288051 repeated 7 times
2020-09-09 10:27:45 led-controller[1013]: <6> 288051 Start to run WAN0_OFF
2020-09-09 10:27:33 led-controller[0]: <6> 288996 Log 288051 repeated 7 times
2020-09-09 10:26:43 led-controller[1013]: <6> 288051 Start to run WAN0_OFF
2020-09-09 10:26:33 led-controller[0]: <6> 288996 Log 288051 repeated 7 times
2020-09-09 10:25:40 led-controller[1013]: <6> 288051 Start to run WAN0_OFF
2020-09-09 10:25:33 led-controller[0]: <6> 288996 Log 288051 repeated 7 times
2020-09-09 10:25:31 system-monitor[4186]: <7> 295002 Relax. Now CPU usage is PUQ, Memory usage is PSU.
2020-09-09 10:25:30 system-monitor[4186]: <7> 295001 Don't Panic. Now CPU usage is PYR, Memory usage is PSV.
2020-09-09 10:24:38 led-controller[1013]: <6> 288051 Start to run WAN0_OFF
2020-09-09 10:24:33 led-controller[0]: <6> 288996 Log 288051 repeated 7 times
2020-09-09 10:23:36 led-controller[1013]: <6> 288051 Start to run WAN0_OFF
2020-09-09 10:23:33 led-controller[0]: <6> 288996 Log 288051 repeated 7 times
2020-09-09 10:22:52 system-monitor[4186]: <7> 295002 Relax. Now CPU usage is PPX, Memory usage is PSX.
2020-09-09 10:22:51 system-monitor[4186]: <7> 295001 Don't Panic. Now CPU usage is QPP, Memory usage is PSW.
2020-09-09 10:22:34 led-controller[1013]: <6> 288051 Start to run WAN0_OFF
2020-09-09 10:22:33 led-controller[0]: <6> 288996 Log 288051 repeated 5 times
2020-09-09 10:22:31 system-monitor[4186]: <7> 295002 Relax. Now CPU usage is PRT, Memory usage is PSU.
2020-09-09 10:22:28 system-monitor[4186]: <7> 295001 Don't Panic. Now CPU usage is PYV, Memory usage is PSV.
2020-09-09 10:21:47 led-controller[1013]: <6> 288051 Start to run WAN0_OFF
2020-09-09 10:21:33 led-controller[0]: <6> 288996 Log 288051 repeated 7 times
2020-09-09 10:20:45 led-controller[1013]: <6> 288051 Start to run WAN0_OFF
2020-09-09 10:20:33 led-controller[0]: <6> 288996 Log 288051 repeated 7 times
2020-09-09 10:19:43 led-controller[1013]: <6> 288051 Start to run WAN0_OFF
2020-09-09 10:19:33 led-controller[0]: <6> 288996 Log 288051 repeated 7 times
2020-09-09 10:18:41 led-controller[1013]: <6> 288051 Start to run WAN0_OFF
2020-09-09 10:18:33 led-controller[0]: <6> 288996 Log 288051 repeated 7 times
2020-09-09 10:17:39 led-controller[1013]: <6> 288051 Start to run WAN0_OFF
2020-09-09 10:17:33 led-controller[0]: <6> 288996 Log 288051 repeated 7 times
2020-09-09 10:16:36 led-controller[1013]: <6> 288051 Start to run WAN0_OFF
2020-09-09 10:16:33 led-controller[0]: <6> 288996 Log 288051 repeated 7 times
2020-09-09 10:15:34 led-controller[1013]: <6> 288051 Start to run WAN0_OFF
2020-09-09 10:15:33 led-controller[0]: <6> 288996 Log 288051 repeated 5 times
2020-09-09 10:14:57 system-monitor[4186]: <7> 295002 Relax. Now CPU usage is PTX, Memory usage is PSV.
2020-09-09 10:14:55 system-monitor[4186]: <7> 295001 Don't Panic. Now CPU usage is PYT, Memory usage is PST.
2020-09-09 10:14:47 led-controller[1013]: <6> 288051 Start to run WAN0_OFF
2020-09-09 10:14:33 led-controller[0]: <6> 288996 Log 288051 repeated 7 times
2020-09-09 10:13:45 led-controller[1013]: <6> 288051 Start to run WAN0_OFF
2020-09-09 10:13:33 led-controller[0]: <6> 288996 Log 288051 repeated 7 times
2020-09-09 10:12:42 led-controller[1013]: <6> 288051 Start to run WAN0_OFF
2020-09-09 10:12:33 led-controller[0]: <6> 288996 Log 288051 repeated 7 times
2020-09-09 10:11:40 led-controller[1013]: <6> 288051 Start to run WAN0_OFF
2020-09-09 10:11:33 led-controller[0]: <6> 288996 Log 288051 repeated 7 times
2020-09-09 10:10:38 led-controller[1013]: <6> 288051 Start to run WAN0_OFF
2020-09-09 10:10:33 led-controller[0]: <6> 288996 Log 288051 repeated 7 times
2020-09-09 10:09:59 system-monitor[4186]: <7> 295002 Relax. Now CPU usage is PPQ, Memory usage is PST.
2020-09-09 10:09:58 system-monitor[4186]: <7> 295001 Don't Panic. Now CPU usage is QPP, Memory usage is PSU.
2020-09-09 10:09:47 system-monitor[4186]: <7> 295002 Relax. Now CPU usage is PSR, Memory usage is PSW.
2020-09-09 10:09:46 system-monitor[4186]: <7> 295001 Don't Panic. Now CPU usage is PYS, Memory usage is PST.
2020-09-09 10:09:36 led-controller[1013]: <6> 288051 Start to run WAN0_OFF
2020-09-09 10:09:34 system-monitor[4186]: <7> 295002 Relax. Now CPU usage is PTU, Memory usage is PST.
2020-09-09 10:09:33 led-controller[0]: <6> 288996 Log 288051 repeated 7 times
2020-09-09 10:09:33 system-monitor[4186]: <7> 295001 Don't Panic. Now CPU usage is PYT, Memory usage is PSW.
2020-09-09 10:09:32 system-monitor[4186]: <7> 295002 Relax. Now CPU usage is PUS, Memory usage is PTP.
2020-09-09 10:09:31 system-monitor[4186]: <7> 295001 Don't Panic. Now CPU usage is QPP, Memory usage is PSX.
2020-09-09 10:09:11 system-monitor[4186]: <7> 295002 Relax. Now CPU usage is PVS, Memory usage is PSV.
2020-09-09 10:09:10 system-monitor[4186]: <7> 295001 Don't Panic. Now CPU usage is QPP, Memory usage is PSV.
2020-09-09 10:08:59 system-monitor[4186]: <7> 295002 Relax. Now CPU usage is PRV, Memory usage is PSX.
2020-09-09 10:08:58 system-monitor[4186]: <7> 295001 Don't Panic. Now CPU usage is QPP, Memory usage is PST.
2020-09-09 10:08:57 system-monitor[4186]: <7> 295002 Relax. Now CPU usage is PVV, Memory usage is PSU.
2020-09-09 10:08:54 system-monitor[4186]: <7> 295001 Don't Panic. Now CPU usage is QPP, Memory usage is PST.
2020-09-09 10:08:51 system-monitor[4186]: <7> 295002 Relax. Now CPU usage is PWQ, Memory usage is PSS.
2020-09-09 10:08:50 system-monitor[4186]: <7> 295001 Don't Panic. Now CPU usage is PYT, Memory usage is PSS.
2020-09-09 10:08:48 system-monitor[4186]: <7> 295002 Relax. Now CPU usage is PWY, Memory usage is PST.
2020-09-09 10:08:46 system-monitor[4186]: <7> 295001 Don't Panic. Now CPU usage is QPP, Memory usage is PSS.
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#9
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Re:problem wifi tp link tl-wr941hp
2020-09-09 03:31:20

@Kevin_Z 

 

Hi,

 

You are correct. Without connecting this device to the wifi everything works.

 

When there is no internet, we still see the devices with valid IPs. But when trying to ping it we are not able to get a successfull response. We got either a "Connection Timeout" or "Destination Host Unreachable".

Please find attached a PDF with the following screenshots:

 

PingTools_Ping.jpeg -> Captured from an Android Device connected to Wifi while having the wifi/internet issue showing all devices connected via Wifi.

PingTools_Ping2.jpeg -> Captured from an Android Device connected to Wifi while having the wifi/internet issue trying to ping the Samsung A10S device.

Admin_page.JPG -> Laptop wired connected to the WR941HP while having the wifi/internet issue showing the Router Admin Page with the list of connected devices.

ping_wired_network.JPG -> Laptop wired connected to the WR941HP while having the wifi/internet issue trying to ping a device connected via Wifi.

 

Thanks

 

 

 

      

File:
TPLINK_Wifi_Issue_Screenshots.pdfDownload
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#10
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Re:problem wifi tp link tl-wr941hp
2020-09-09 08:16:15

@RAPROD 

 

Thank you very much~

 

Our engineer will email you to follow up on this case, if you are willing to do further analysis, please check your inbox and respond.                      

 

Thanks for your cooperation and support. Good day.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#11
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123

Information

Helpful: 0

Views: 6300

Replies: 22

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