@myhong1987 Hi, I have escalated your case to the tech team, and they will contact you via email to follow up on this case. Please wait patiently. Best Regards

@CharlesRM Thank you for your support of our product.

@Leesoft Hi, You can refer to the steps in this post to troubleshoot your issue. Best Regards

@suyash12 Hi, You can refer to the steps in this post to troubleshoot your issue. Best Regards

@Lorenzo_M Glad to hear your case is solved!

@Nikriba Hi, Thank you very much for the video provided. The video shows that the Tapo C425's detection feature works normally, the camera can't detect you in the first location(near the door)...