Deco App Showing Satellite Decos Offline & No Online Clients Connected
Hey TP-LINK !!
I'm facing this problem after the Early Access firmware (1.7.0) on Deco M4 before that it was pretty much better. But now it's too much and in actual my Satellite Decos are connected and the light is Solid White and i can able to access internet too but in Deco App my Decos showing offline everytime i have to restart my Deco App or sometimes i can clear cache or data and then i have to login my account back to see my Decos and connected clients but again n again same problem came after few minutes and also i have deleted my whole mesh system and do setup again but still same problem. My Deco App is (3.9.23) on Android. I have shared complain from Deco App & Logs too.
Hi, can I also have a list of the model numbers of the connected devices?
For the other reported issue about the main Deco here: https://community.tp-link.com/en/home/forum/topic/802210,
Are you able to constantly reproduce these issues? Or, how often would you run into these two issues?
If it were just one out of multiple cases, I'm afraid it might be hard to locate the issue. But if you can easily run into this issue consistently every time you open the Deco app, it would greatly assist the engineer in pinpointing and resolving the root cause.
By the way, did all 4 satellite Deco M4 units wirelessly join the Mesh system? How about the network map here:
Wait for your reply and best regards.
@David-TP Yeah i'm facing these issues multiple times a day and everyday and i have also complain through Deco App and share the logs too and YES my Decos are connected on wireless.